Deputy Medical Superintendent at Medanta Hospital, Noida (2025-09 – Present)
- Lead daily hospital operations ensuring adherence to SOPs and statutory compliances.
- Drive medical audits, transplant program licensing, and litigation documentation.
- Support quality programs and ensure efficient patient admission, care, and discharge processes.
- Implement steps for streamlining the Medical Records Department.
- Monitor KPIs and dashboards to proactively identify scope for higher margins and minimize leakages.
- Operationalizing newly opened areas with special focus on daycare Area.
- Overseeing annual budget for Medical Administration.
- Reduction of LAMAs in ER and improved IP to OP conversion.
Head Medical Services / Deputy Medical Superintendent at Max Hospital, Gurugram (2024-01 – 2025-09)
- Directed hospital operations, achieving Top 3 ranking in discharge efficiency across Pan Max Network.
- Oversaw NABH and DNB accreditation programs, ensuring compliance and audit readiness.
- Coordinated with government and autonomous bodies for statutory documentation.
- Implemented dashboards for revenue streams, monitoring ARPOB, ALOS, and payor mix.
- Managed a team of more than 80 employees overseeing staffing and budgeting of the entire Medical Administration Department.
Assistant Medical Superintendent at Paras Health, Gurugram (2021-02 – 2023-12)
- Introduced High Acuity Rounds and improved discharge planning, reducing cash TAT to 90 minutes.
- Enhanced patient communication, reducing LAMA rates to less than 3%.
- Monitored KPIs including BOR, ALOS, equipment utilization, and re-admissions.
- Managed a team of 50 employees, achieving attrition below 5%.
- Oversaw P&L, staffing, and budgeting, ensuring optimal doctor-patient ratios.
Assistant Medical Superintendent at Medanta Hospital, Lucknow (2019-09 – 2021-02)
- Managed operations across Emergency, ICUs, OTs, Pharmacy, MRD, CSSD, and Biomedical Engineering.
- Operationalized radiology department, securing AERB approval.
- Reduced patient complaints through liaison with consultants and paramedics.
- Supported NABH, NABL accreditation, including audits and committee participation.
Hospital Manager at UP Health System Strengthening Project (UPHSSP) (2015-12 – 2019-07)
- Achieved Entry Level NABH Accreditation for a 300-bed government hospital.
- Facilitated licensing, infrastructure upgrades, and PPP contracts.
- Implemented fire safety, mechanized laundry, and mortuary facilities.
Junior Quality Consultant at Octavo Solutions Pvt. Ltd. (2014-05 – 2015-11)
- Conducted NABH gap analysis and CAPA across hospitals in U.P.
- Suggested infrastructural changes and closed audit findings.
District Community Mobilizer at NHM Bihar (2013-02 – 2013-12)
- Supervised 2000 ASHA workers in Bhojpur district.
- Assisted in budget planning for PIP and community health initiatives.
