Erfan Khan
Customer-focused hospitality professional seeking to launch a long-term Cabin Crew career
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About
Hospitality professional with proven expertise in service excellence, safety compliance, and high-pressure guest interactions. Demonstrated ability to manage demanding rotational shifts, resolve complex issues independently, and represent organizational standards with professionalism. Seeking to transition into Cabin Crew role to leverage strong communication skills, operational compliance knowledge, and commitment to passenger safety and comfort.
Experience
Front Office Associate – Apprentice - GingerHotel, Changodar - Ahmedabad, Gujarat, India
(2026-04)
- Delivered service excellence to diverse international clientele while maintaining strict adherence to Standard Operating Procedures (SOPs), regulatory compliance, and professional presentation standards.
- Independently resolved guest concerns and complaints within 20 minutes, demonstrating calm composure, effective problem-solving, and safety-conscious decision-making under high-pressure operational conditions.
- Managed shift operations and guest transactions using SAP Property Management System (PMS), ensuring seamless service delivery and operational continuity throughout assigned rotations.
- Entrusted with full responsibility for Night Audit operations within 28 days of joining, demonstrating rapid adaptability, accountability, and capability to manage complex multi-hour rotational shifts with minimal supervision.
Education
Higher Secondary (12th Science) - Science - Raja Madhusudan Dev Science & Degree College (2025)
Matriculation (10th) - Govt. Upgraded High School (2023)
