Esha Samjiskar
Infra Managed Service Analyst
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About
Infrastructure and Linux Administration professional with 3+ years of experience in managed services, production support, vulnerability remediation, patch management, monitoring, and middleware support. Strong hands-on expertise in Red Hat Enterprise Linux (RHEL 7/8/9), incident and change management, and supporting enterprise applications in hybrid environments. Proven ability to troubleshoot complex issues, ensure system stability, and collaborate with cross-functional teams in regulated production environments.
Experience
Infra Managed Service Analyst - Accenture Solutions Private Limited - Mumbai
(2022-12)
Project: CVS HEALTH
- Red Hat Enterprise Linux (RHEL 7/8/9)
- Managed 1000+ enterprise Linux servers across production and non-production environments
- Automated monthly and emergency OS patching for 1000+ Linux servers using Ansible playbooks with version-controlled deployment workflows through GitHub, ensuring standardized execution and compliance
- Performed monthly and emergency OS patching, kernel upgrades, and security remediation, ensuring compliance with enterprise security baselines
- Executed pre-patch and post-patch validation, reboot coordination, and application team sign-offs
- Coordinated with security, infrastructure, and application teams for vulnerability remediation and audit compliance
- Managed filesystem permissions, services, processes, users, and groups across enterprise Linux environments
- Monitored CPU, memory, disk, and process utilization; performed performance tuning, capacity planning, and availability monitoring
- Administered LVM, disk provisioning, filesystem expansion, and NFS mount troubleshooting for mission-critical applications
- Supported Linux systems in virtualized and cloud environments including VMware vSphere and Amazon Web Services
- Conducted kernel panic troubleshooting, KDUMP analysis, and root cause analysis (RCA) for critical production incidents
- Executed change management activities, SOP documentation, and operational compliance reporting
- Executed production changes, handled P1/P2 incidents, and prepared RCA documentation
Infra Managed Service Analyst - Accenture Solutions Private Limited - Mumbai
(2022-12)
Project: SAP - 9940292162 SAP HCM
- Experience with continuous alert monitoring, resolving alerts and incidents
- Experience in working with linux commands
- Identifying issues, analyzing information and providing solutions to problems
- Providing support for various middleware applications like SFAPI, S2, BOOMI, APIGEE, Dataservices
Education
Masters - Information Technology - University Of Mumbai (2023 - 2025)
Bachelors - Information Technology - L.R Tiwari Degree college (2019 - 2022)
HSC - Science - L.P Raval Junior College (2017 - 2019)
SSC - SVPV (2017)
