Technical Support Engineer (DevOps / Infrastructure) at Procain Consulting & Services Pvt. Ltd. (Onsite – Xybion India) (2024-04 – 2025-12)
Provided L2 infrastructure and desktop support for enterprise users across Windows and cloud environments.
- Managed AWS infrastructure and maintained high availability production environments.
- Designed and maintained CI/CD pipelines using Jenkins and GitHub Actions.
- Deployed and managed containerized applications using Docker, Kubernetes, and Helm.
- Managed VMware ESXi hosts and vCenter operations including VM provisioning and troubleshooting.
- Supported Office 365, Outlook, VPN, Active Directory, and RBAC-based user access management.
- Monitored infrastructure using Datadog, Pulsway RMM, Prometheus, and Grafana.
- Performed patch management, vulnerability remediation, endpoint protection, and cybersecurity support activities.
- Assisted with PowerShell and Bash scripting for automation and administrative tasks.
- Troubleshot DNS, DHCP, IP conflicts, and network connectivity issues.
- Coordinated with vendors and internal teams for escalations, incident management, and root cause analysis.
- Maintained SOPs, technical documentation, and knowledge base articles.
- Improved infrastructure uptime to 99.9%.
- Reduced deployment effort through automation and CI/CD implementation.
- Enhanced monitoring and incident response using enterprise monitoring tools.
Senior System Engineer (DevOps / IT Infrastructure) at STARLITE INFOTECH LTD. (2019-04 – 2024-04)
Supported enterprise desktop and IT infrastructure in a 24/7 production support environment.
- Designed AWS infrastructure using Terraform modules and automation workflows.
- Built CI/CD pipelines using Jenkins and GitLab CI/CD.
- Containerized applications using Docker and Kubernetes.
- Installed, configured, and troubleshot Windows systems and basic macOS support.
- Supported Android and iOS mobile devices for enterprise users.
- Managed endpoint security, antivirus deployment, and patch management activities.
- Assisted users with Office 365, Active Directory, Outlook, and password reset issues.
- Supported remote users through phone, email, and remote desktop tools.
- Assisted with Bash scripting activities for automation support tasks.
- Created technical documentation, SOPs, and KT documents.
- Reduced deployment time by 60% using CI/CD automation.
- Reduced manual operational effort by 40% through infrastructure automation.
- Improved support efficiency through documentation and process standardization.
System Administrator at Karvy Innotech (2018-04 – 2018-12)
- Managed Linux servers and basic networking operations.
- Supported infrastructure monitoring and system administration activities.
- Assisted with server maintenance and troubleshooting.
Associate – IT Support Engineer at HCL Services Ltd. (Onsite – HDFC) (2016-11 – 2018-03)
Managed daily IT support operations for enterprise banking users.
- Configured Windows systems, Outlook profiles, printers, and peripheral devices.
- Provided desktop troubleshooting and end-user support activities.
- Supported hardware/software installation and enterprise IT operations.
- Worked within ITIL-based incident management and service management processes.
