Prem Chand

Senior IT Infrastructure & DevOps Leader

Talent

BengaluruMember since 28 May 2026

AWS (EC2, IAM, VPC, RDS, Lambda, Fargate, S3, CloudFront, CloudWatch, SQS, SES)TerraformCloudFormationJenkinsGitHub ActionsAnsibleBashShell ScriptingPythonDockerKubernetes (K8s)AWS FargateGitGitHubLinuxmacOSTeam leadershipEscalation managementSLA ownershipTraining & mentoringITSMJAMF

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AWS (EC2, IAM, VPC, RDS, Lambda, Fargate, S3, CloudFront, CloudWatch, SQS, SES)TerraformCloudFormationJenkinsGitHub Actions

About

Results-driven IT leader with 14+ years of progressive experience spanning Apple infrastructure, enterprise lab management, and cloud-native DevOps engineering. Proven track record of leading technical teams, driving automation initiatives, and implementing scalable infrastructure solutions. Currently advancing expertise in AWS, Terraform, Kubernetes, and CI/CD pipelines — with hands-on project delivery to validate every skill.

Seeking a leadership role in DevOps, Cloud Engineering, or IT Infrastructure where I can combine deep operational experience with modern engineering practices.

Experience

Technical Assistant (IT Infrastructure Lead) - Bennett University

(2022-03)

Oversee end-to-end IT operations across multiple Mac and Windows labs serving 5,000+ faculty and students.
Designed and enforced IT security policies, backup strategies, and device-management frameworks using JAMF.
Automated system configuration, patch management, and software deployment — reducing manual effort by ~60%.
Manage vendor relationships, procurement cycles, and asset lifecycle for university-wide hardware fleet.
Serve as primary escalation point for complex infrastructure issues; consistently meet SLA targets.
Mentored junior technicians; created SOPs and knowledge-base documentation adopted department-wide.

Technical Head - Apple Authorised Service Center

(2010-03 - 2022-07)

Led and managed a team of 8+ service engineers across hardware diagnostics, repairs, and customer escalations.
Ensured full compliance with Apple's service standards (ACMT / ACSP certified), maintaining high CSAT scores.
Conducted structured training programmes for new engineers on Apple device repair and Apple-certified workflows.
Optimised workshop IT infrastructure and introduced systematic automation to reduce turnaround time by 30%.
Managed P&L accountability for service operations, driving revenue growth through upsell and retention.
Point-of-contact for enterprise and institutional clients; handled SLA negotiations and escalation resolution.