Eunus Sheikh

Results-driven Training Team Leader and Learning & Development Specialist with 10+ years of experience in Sales and CX services with leading training functions across Insurance, BFSI, EdTech, E-commerce, and Travel sectors. Proven track record designing and scaling training programs that drive measurable performance improvement and business outcomes. Skilled at building and leading high-performing teams, aligning learning strategy with organizational goals, and improving productivity, quality, sales and customer experience.

Content and curriculum creation using AI tools.

Training Team Leader - Smart Edge Edutech

(2025-12)

Freelance position

• Lead end-to-end L&D operations for college internship programs, Conducting Seminars and presentation to college Principal and others Teaching staff overseeing curriculum design and delivery.
• Design and deliver industry-relevant training in AI, Digital Marketing, Cybersecurity, and Advanced Excel.
• Drive trainer capability development through structured coaching and mentoring.
• Implement performance-tracking frameworks that improve learner outcomes and placement readiness.
• Partner with stakeholders to align training delivery with business and placement goals.

Training Team Leader - Fusion CX

(2025-06 - 2025-12)

• Managed training teams and ensured consistent, high-quality training delivery across programs.
• Conducted training needs analysis (TNA) and performance-gap analysis to improve productivity.
• Led quality calibration sessions with internal and client stakeholders.
• Built scalable frameworks, SOPs, and structured learning paths to standardize training delivery.
• Trained teams on ethical selling, regulatory compliance, and quality customer interactions.
• Fostered a continuous-learning culture through ongoing skill development and knowledge sharing.

Process Trainer — Health Insurance Sales - Startek

(2024-08 - 2025-06)

• Designed and customized training modules on insurance products, sales techniques, and processes.
• Delivered induction training to new hires on insurance fundamentals and job-ready sales skills.
• Trained sales teams on prospecting, needs analysis, objection handling, and closing techniques.
• Delivered product training covering policy features, benefits, exclusions, and competitor comparisons.
• Provided field coaching to sales agents, offering real-time feedback to improve closing rates.
• Tracked sales KPIs and evaluated training-program effectiveness through regular assessments.
• Delivered compliance training on IRDAI regulatory guidelines and ethical selling practices.
• Trained teams on CRM systems and digital sales tools to improve selling efficiency.

Sr. Process Trainer - Imarque Solutions

(2023-10 - 2024-08)

• Delivered training for the collections process within the BFSI domain.
• Conducted audits, coaching sessions, and performance reviews to drive continuous improvement.
• Developed and updated training content and modules to keep pace with process changes.

Sr. Process Trainer - Concentrix

(2022-09 - 2023-03)

• Designed training modules covering life, health, and motor insurance products.
• Trained teams on sales techniques including prospecting, pitching, and closing.
• Simplified complex policy terms into clear, easy-to-understand explanations.
• Developed presentations, case studies, role-play scripts, and e-learning content.
• Aligned training content with company goals and regulatory requirements.

L&D Specialist - iMerit Technology Services

(2021-06 - 2022-06)

• Delivered training on AI/Data Annotation and Computer Vision projects.
• Managed onboarding, performance tracking, and reporting dashboards.
• Conducted TNA, refresher sessions, and quality calibration reviews.

Training & Operations - Concentrix

(2006-11 - 2020-12)

Earlier Experience

Sr. Executive, Customer Support - Reliance Infostream

(2004-01 - 2006-12)

Executive, Customer Support - Mobilink

(2003-01 - 2004-12)

PG Diploma - Banking, Investment & Insurance - Welingkar Institute

B.Sc. - Burdwan University

PGDCA - DOEACC