Mayuri Chougule
Process Trainer
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About
Passionate and result-oriented Process Trainer with experience in Tele Sales and Financial Products like Moneycontrol PL. Skilled in conducting new hire training, refresher sessions, call monitoring, and one-on-one coaching to improve ACPT and conversion. Strong in creating training modules, handling objections, and driving quality metrics. Committed to building agent capability and achieving team targets.
Experience
Customer Service Executive – Tata AIG General Insurance (Renewal Process) - Digitide Solutions Pvt. Ltd.
(2025-05 - 2026-03)
- Handled inbound and outbound customer interactions for Tata AIG General Insurance policy renewals.
- Assisted customers with policy renewals, premium details, policy benefits, and payment-related queries.
- Resolved customer concerns while ensuring a high level of customer satisfaction.
- Achieved daily productivity, quality, and adherence targets.
- Maintained accurate customer records and updated CRM systems.
- Followed company policies and compliance guidelines during every customer interaction.
- Coordinated with internal teams to ensure timely policy renewals and issue resolution.
- Developed strong communication, problem-solving, and customer service skills.
Process Trainer – Money Control Personal Loan Process - Digitide Solutions Pvt. Ltd.
(2025-05 - 2026-03)
- Handled inbound and outbound customer interactions for Tata AIG General Insurance policy renewals.
- Assisted customers with policy renewals, premium details, policy benefits, and payment-related queries.
- Resolved customer concerns while ensuring a high level of customer satisfaction.
- ACHIEVED DAILY PRODUCTIVITY, QUALITY, AND ADHERENCE TARGETS.
- Maintained accurate customer records and updated CRM systems.
- Followed company policies and compliance guidelines during every customer interaction.
- Coordinated with internal teams to ensure timely policy renewals and issue resolution.
- Developed strong communication, problem-solving, and customer service skills.
Education
Graduation Complete - BCOM sector - KB COLLEGE OF ARTS AND COMMERCE THANE (2021 - 2022)
HSC - MANISHA VIDYALAYA (2018 - 2019)
