Event Manager Shivam Mathur

Customer Service, Guest Relations, Security & Operations professional with 20+ years of experience across hospitality, customer care, sales and marketing, government-institution support, airport operations, administration, professional driving and official/VIP support. Experienced in customer handling, guest coordination, confidentiality, safety awareness, operational support and working alongside security personnel during official programmes.

Personal Driver & Multi-Tasking Staff (MTS) - Office of Supreme Court Advocate - New Delhi

(2024-11)

• Official transportation, administrative and office support.
• Handling confidential documents and official assignments.
• Professional client/visitor interaction, punctuality and confidentiality.

MTS & Driver - Dr. Ambedkar International Centre (MoSJE) - New Delhi

(2020-02 - 2024-07)

• Provided transportation and operational support to officials, dignitaries and visitors.
• Worked in coordination with NSG and SPG personnel during official visits and security-sensitive programmes.
• Supported official events, conferences, seminars, VIP movements and logistics.
• Assisted with guest coordination, movement management and administrative duties.
• Maintained professional conduct, confidentiality, punctuality and safety awareness.

Senior Marketing, Sales & Guest Relationship Manager - Metro Privileges - New Delhi

(2012-04 - 2020-02)

• Managed customer service and guest relationship operations.
• Handled VIP guests, customer satisfaction and complaint resolution.
• Developed corporate partnerships and business opportunities.
• Coordinated hospitality services, events and promotional activities.

Marketing Manager - R. A. Innovation

(2009-09 - 2011-11)

• Managed marketing campaigns, client communications and business development.

Senior Customer Care Executive - TNC Entertainment Pvt. Ltd.

(2005-01 - 2009-09)

• Handled customer inquiries, complaints, follow-ups and service requests.

Sales Telecaller - Idea Cellcom

(2004-10 - 2005-01)

• Generated sales leads, handled customer queries and promoted telecom services.

Manufacturer / Installation Executive - Sparsh Security Systems

(2004-08 - 2004-10)

• Installation and testing of security systems.
• Equipment monitoring, maintenance and customer support.

Senior Secondary - National Institute of Open Schooling (NIOS)

Secondary - UP Board