Ishwari Desai

Guest Relations Executive with hands-on experience in luxury hospitality, fine dining, and pre-opening restaurant operations. Skilled in guest engagement, reservation management, front-desk coordination, and delivering exceptional customer experiences in high-volume environments. Experienced in handling 250+ guests per shift, managing reservations, and ensuring smooth operational flow while maintaining premium service standards.

Pursued MBA in Hospitality Operations Management to strengthen leadership and operational expertise.

Guest Relations Executive - Hungerinc Hospitalitty – Bombay Canteen

• Managed guest reservations, Curating Menu on Canva, Making Function Prospective for events.
• Honored as "Employee of the Month" for outstanding Front Desk performance within the first 3 months of joining.
• Deliver personalized guest experiences to maintain high customer satisfaction.

Guest Relations Executive - EK Number Hospitality – AMERICANO & OTRA

• Manage guest reservations, walk-ins, and waitlists while ensuring smooth dining operations.
• Handle 100+ guest calls daily for bookings, inquiries, and confirmations.
• Managed both outlets reservations single handed as a opening shift.

Senior Hostess - KLJMN Hospitality (GOA) – SARVVA & Bombay Coffee House - Goa

• Supported pre-opening Company, reservation setup, and guest coordination.
• Conducted housekeeping & Service staff training sessions to maintain hospitality and guest service standards.

Hostess - Pebble Street Hospitality – KOKO Asian Gastropub

• Welcomed guests and managed reservations in a fast-paced hospitality environment.
• Coordinated seating arrangements and maintained service excellence.

Hostess - Oleander Farms – SALTT Restaurant

• Successfully handled up to 250 guests per shift in a 172-seating-capacity restaurant.
• Conducted property tours and coordinated event-related guest arrangements.

MBA - Hospitality (Operations Management) - Welingkar Institute (2023-01 - 2025-12)

Bachelor of Science (B.Sc.) - Hospitality Studies - Viva College of Hotel & Tourism Management Studies (2021-01 - 2022-12)

HSC - Global Junior College of Science & Commerce (2019-01 - 2019-12)

SSC - Nikunj High School (2017-01 - 2017-12)