Fabiha Hyder

Training and operations professional with experience in training delivery, onboarding, and knowledge transfer. Skilled in quality assurance (QA), call quality checks, and task allocation to support team performance. Strong background in stakeholder communication, Subject Matter Expert (SME) support, and customer service, helping teams follow processes and keep operations on track.

Trainer at Tech Mahindra (2023-05 – 2026-01)

Training and operations professional responsible for training delivery, onboarding programs, and SOP management

• Transitioned from Senior Process Analyst to Trainer within 16 months based on performance and leadership trust
• Delivered structured onboarding and training programs
• Created and maintained SOPs and training materials
• Acted as a key point of contact during leadership gaps
• Collaborated with operations, quality, and leadership teams to resolve escalations

Customer Service Representative at MIR Trade Corp (2017-08 – 2022-09)

Customer service and quality assurance professional providing floor support and SME assistance

• Handled customer queries and issue resolution while maintaining service quality standards
• Acted as a Subject Matter Expert (SME) and provided floor support, assisting teams with process queries and contributing to call quality checks

Freelance Writer at MEAWW

Editorial content creation on trending topics

• Produced editorial content on trending topics, adhering to deadlines and quality guidelines

PUC – Bishop Cotton Women's Christian College

ICSE – Baldwin Girl's High School

Bachelor's Degree in Biochemistry