Mayuri Chougule

Passionate and result-oriented Process Trainer with experience in Tele Sales and Financial Products like Moneycontrol PL. Skilled in conducting new hire training, refresher sessions, call monitoring, and one-on-one coaching to improve ACPT and conversion. Strong in creating training modules, handling objections, and driving quality metrics. Committed to building agent capability and achieving team targets.

Customer Service Executive – Tata AIG General Insurance (Renewal Process) - Digitide Solutions Pvt. Ltd.

(2025-05 - 2026-03)

• Handled inbound and outbound customer interactions for Tata AIG General Insurance policy renewals.
• Assisted customers with policy renewals, premium details, policy benefits, and payment-related queries.
• Resolved customer concerns while ensuring a high level of customer satisfaction.
• Achieved daily productivity, quality, and adherence targets.
• Maintained accurate customer records and updated CRM systems.
• Followed company policies and compliance guidelines during every customer interaction.
• Coordinated with internal teams to ensure timely policy renewals and issue resolution.
• Developed strong communication, problem-solving, and customer service skills.

Process Trainer – Money Control Personal Loan Process - Digitide Solutions Pvt. Ltd.

(2025-05 - 2026-03)

• Handled inbound and outbound customer interactions for Tata AIG General Insurance policy renewals.
• Assisted customers with policy renewals, premium details, policy benefits, and payment-related queries.
• Resolved customer concerns while ensuring a high level of customer satisfaction.
• ACHIEVED DAILY PRODUCTIVITY, QUALITY, AND ADHERENCE TARGETS.
• Maintained accurate customer records and updated CRM systems.
• Followed company policies and compliance guidelines during every customer interaction.
• Coordinated with internal teams to ensure timely policy renewals and issue resolution.
• Developed strong communication, problem-solving, and customer service skills.

Graduation Complete - BCOM sector - KB COLLEGE OF ARTS AND COMMERCE THANE (2021 - 2022)

HSC - MANISHA VIDYALAYA (2018 - 2019)