Faiz Nazir
Front Office Operations
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About
Dedicated and customer-focused Front Office Executive with around 1 year of experience in the hospitality industry. Skilled in guest relations, check-in/check-out procedures, reservation management, billing, and handling guest inquiries. Strong communication, problem-solving, and multitasking abilities with a commitment to delivering exceptional guest experiences while ensuring smooth front office operations.
Experience
Front Office Executive - Jaswant Kaur Assosiate PVT LTD
(2025-01)
- Proficient in Using IDS NEXT HOTEL MANAGEMENT SOFTWARE for Reservations Guest check-in and check-out, Billing, room Allocations and maintaining accurate Guest records processes efficiently while ensuring a warm welcome and exceptional customer service.
- Handled room reservations, guest inquiries, telephone calls, and billing with accuracy, maintaining complete guest records.
- Coordinated with Housekeeping, Maintenance, and Food & Beverage departments to ensure smooth hotel operations and prompt guest assistance.
- Resolved guest complaints professionally, maintained front desk documentation, and consistently contributed to high guest satisfaction and a positive hotel experience.
Team Leader - Paytm Payments Services Limited (PPSL)
(2023-01 - 2025-12)
- Led a team of customer service executives, ensuring excellent customer support, timely issue resolution, and high service quality standards.
- Handled customer queries, complaints, and escalations professionally while maintaining strong communication and achieving high customer satisfaction.
- Coordinated daily team operations, prepared performance reports, and ensured compliance with company policies and operational procedures.
- Trained and mentored new team members on customer handling, communication skills, and process improvements to enhance team productivity and service efficiency.
Education
Post Graduate Diploma - Hotel Operations - Indira Gandhi National Open University (2026-01)
Bachelor of Computer Applications - Computer Applications - Allahabad State University (2020-01 - 2023-12)
