Rajendra Sonawane

Hospitality professional with experience in front office operations, corporate guest handling, and service coordination within premium and luxury environments. Strong background in managing international and foreign guest interactions, handling service escalations, and ensuring smooth operational workflows. Proficient in hospitality systems and front office software, supporting efficient reservations, room allocation, and reporting processes.

Known for clear professional communication, adaptability under pressure, and a structured approach to service delivery. Seeking an opportunity in the corporate sector to contribute to operations management, guest experience excellence, and process efficiency.

Front Office Associate at The Source at Sula Vineyards (2024 – Present)

Front Office & Guest Services – Key Skills

• Front Office Operations: Experienced in managing end-to-end front office functions including guest check-ins/check-outs, reservations, billing, and guest correspondence in a luxury hospitality environment while maintaining international service standards.
• Hotel Management Systems (IDS): Proficient in IDS Hospitality Software, working across both On-Premise Hotel ERP and Cloud-Based PMS platforms for reservations, room inventory control, guest profiles, and operational coordination.
• International Guest Communication: Strong verbal and interpersonal communication skills with proven ability to interact confidently and professionally with international and foreign guests, ensuring clear communication and high guest satisfaction.
• Guest Relations & Problem Resolution: Adept at handling guest concerns with empathy, discretion, and effective problem-solving, particularly in high-pressure, fast-paced environments.
• Pre-Opening Hotel Operations: Contributed to establishing front office procedures and operational workflows for The Haven by Sula Vineyards, a newly launched luxury property.
• Inter-Departmental Coordination: Coordinated closely with housekeeping and other departments to ensure accurate room allocation, timely readiness, and smooth daily operations.
• Professionalism & Reliability: Demonstrated strong work ethic, accountability, and adaptability during a comprehensive front office internship, consistently receiving positive feedback for communication skills and service orientation.