Faizan Shaikh

Accomplished manager with extensive experience in driving operational excellence and leading diverse teams in retail and departmental settings. Demonstrates a strong ability to enhance sales performance, optimize inventory management, and elevate customer satisfaction through strategic planning and effective team leadership. Results-focused professional with a proven track record of improving departmental workflows, implementing innovative sales strategies, and fostering collaborative environments.

Skilled in conflict resolution, staff development, and process optimization aimed at achieving organizational goals in competitive market environments.

Cafe sr team members - Roastea - Ahmedabad

(2023-08)

• Supervised daily cafe operations ensuring high-quality service and customer satisfaction.
• Trained and mentored junior cafe staff to enhance performance and maintain operational standards.
• Managed inventory and stock levels to ensure availability of products and minimize waste.
• Handled customer feedback and resolved issues quickly to maintain a welcoming cafe environment.
• Implemented promotional activities to boost sales and increase customer engagement in the cafe.
• Collaborated with suppliers and team members to streamline processes and improve cafe efficiency.
• Led a team of cafe staff in Ahmedabad to deliver exceptional customer experiences and meet daily sales targets.
• Developed and implemented customer engagement initiatives, increasing repeat patronage and enhancing cafe reputation.
• Coordinated with suppliers to ensure timely delivery of cafe supplies, maintaining consistent quality and stock levels.
• Optimized staff shift schedules and task assignments to improve workflow efficiency and reduce operational costs in the cafe environment.
• Analyzed sales data to identify peak hours and product preferences, enabling targeted marketing strategies and inventory adjustments to maximize profitability.
• Implemented staff cross-training programs to increase flexibility and coverage during peak hours, improving overall service efficiency.
• Led the implementation of hygiene and safety protocols in the cafe, ensuring compliance with local health regulations and enhancing customer trust.
• Monitored and analyzed cafe sales trends to adjust staffing and inventory strategies, contributing to a 10% increase in monthly revenue.
• Implemented a customer loyalty program tailored to the Ahmedabad market, resulting in a 25% increase in repeat customers within six months.
• Developed and enforced standard operating procedures for cafe operations that improved service speed and reduced errors by 15%.
• Led the coordination of special events and promotions in the cafe to increase customer footfall and sales, achieving a 20% boost during campaign periods.
• Led conflict resolution among team members, fostering a collaborative and positive work environment in the cafe.
• Monitored daily cafe operations to ensure compliance with quality standards and optimized workflow for maximum efficiency.

Store manager - Mocktail shots - Ahmedabad

(2020-01 - 2023-08)

Managed daily store operations including inventory management, staff scheduling, and customer service in Ahmedabad.

• Implemented sales strategies that increased store revenue by 15% within the first year.
• Trained and supervised a team of 15 employees, improving team efficiency and productivity.
• Coordinated with suppliers and managed stock levels to ensure product availability and reduce shrinkage.
• Handled customer inquiries and complaints effectively, ensuring high levels of customer satisfaction.
• Maintained store visual merchandising standards to maximize product visibility and customer engagement.

Department manager - Avenue suparmart - Ahmedabad

(2019-06 - 2021-07)

• Led and managed daily operations of the department, ensuring smooth workflow and adherence to company policies in Ahmedabad.
• Developed and implemented departmental sales strategies, resulting in a significant increase in revenue and customer engagement.
• Supervised and motivated a team of employees, providing training and performance feedback to enhance productivity and morale.
• Collaborated with cross-functional teams and suppliers to streamline processes and improve departmental efficiency.
• Resolved customer issues and complaints promptly, maintaining high satisfaction levels and fostering customer loyalty.
• Coordinated inventory management and stock control to maintain optimal product availability and reduce losses.
• Implemented quality control measures that improved product consistency and customer satisfaction in the department.
• Introduced customer engagement initiatives that boosted repeat business and enhanced overall department reputation.
• Designed and executed staff scheduling plans to optimize coverage and reduce labor costs while maintaining service levels.
• Initiated and led quarterly team-building activities to enhance communication and collaboration among department staff in Ahmedabad.

12th Pass - M.S.Public School, Ahmedabad (2023-03)

10th Pass - Diwan Ballu Bhai High School, Ahmedabad (2016-05 - 2017-03)