Farisudheen Faris

IT professional with 8+ years of experience in IT Infrastructure, System Administration, and Technical Support, including hands-on management of hybrid on-premises and Azure environments. Skilled in Microsoft Azure, Windows Server, Microsoft 365, Active Directory, VMware/Hyper-V virtualization, networking and security, and backup and disaster recovery. Known for keeping business-critical systems stable and well-documented, with a track record of taking on progressively senior infrastructure and server administration roles.

Looking to bring this expertise to an organization that values reliable, well-managed IT operations.

Technical Support Engineer - Protected Harbour - Kozhikode, India

(2024-09)

• Deliver day-to-day IT infrastructure and technical support for a 50+ user organization, including enterprise Windows Server administration (2008–2022)
• Administer Microsoft 365 (Exchange Online, SharePoint, Teams) and Google Workspace across the organization
• Manage Active Directory, Group Policy (GPO), DNS/DHCP, and Identity Access Management (IAM)
• Maintain VMware vSphere and Hyper-V virtualized infrastructure, including Windows Failover Clustering for high availability
• Configure and secure enterprise firewalls and network security (Fortinet, pfSense, Zyxel) plus Aruba Wireless LAN
• Oversee SAN/NAS storage and backup/disaster recovery via Microsoft DPM
• Monitor infrastructure health (PRTG, Zabbix), manage patching, and lead root cause analysis on incidents
• Administer SQL Server database environments, including automated backup and recovery, job scheduling, performance tuning, and role-based access control (RBAC)

Server Administrator - Malabar Group - Kozhikode, India

(2021-10 - 2024-07)

• Managed a hybrid infrastructure of 20+ on-premises and Azure servers/VMs, including Azure VMs, VMSS, Storage, Monitor, Key Vault, and Backup, plus networking (VNets, NSGs, VPN Gateways, Load Balancers)
• Maintained Active Directory and Azure AD, including on-premises to Azure AD migrations and GPO/security policy administration
• Administered SQL Server environments and Microsoft Dynamics 365 Lifecycle Services (LCS) production environments
• Secured endpoint environments (Trend Micro, CrowdStrike) and managed Windows patching via Desktop Central
• Supported virtualization platforms (VMware, Hyper-V, VirtualBox) and core infrastructure services (DNS, DHCP, IIS, VPN)
• Resolved incidents and service requests through Service Desk processes while maintaining SLA compliance

System Administrator - CMS IT Services - Kochi, India

(2019-06 - 2021-09)

• Administered Windows Server environments (2008, 2012, 2016 & 2019) and managed Active Directory user/access
• Installed, configured, and supported Microsoft 365 and Outlook for end users
• Performed hardware maintenance, upgrades, and desktop/laptop/printer troubleshooting
• Managed incidents and service requests through ticketing systems

IT Support Engineer - Enzap IT Solution - Kozhikode, India

(2018-02 - 2019-05)

• Installed, configured, and troubleshot Windows and Linux operating systems
• Administered Microsoft 365/Outlook and deployed desktop applications
• Performed network cabling, printer/scanner setup, and end-user technical support

Bachelor of Science (B.Sc) - Computer Science - Calicut University (2013-04 - 2016-06)