Farzana Rahman

Customer-focused professional with hands-on experience in e-commerce platform management and client-facing communication. Skilled in resolving product queries, handling customer concerns with patience and professionalism, and maintaining high satisfaction standards. A quick learner with strong written communication skills and a calm, solution-oriented approach — well-suited for live chat and online customer support roles.

Customer Support & E-Commerce Executive - PnG Enterprises

• Handled customer queries related to product listings, orders, and delivery on platforms like Shopify, Flipkart, and Meesho via chat and messaging.
• Addressed customer complaints and concerns promptly, ensuring a smooth post-purchase experience and high satisfaction rates.
• Coordinated with internal teams to resolve order discrepancies, refund requests, and product-related issues.
• Monitored customer feedback and market trends to improve product descriptions and digital storefront performance.
• Created and managed product listings with clear, customer-friendly content to reduce query volume.
• Produced visual and multimedia content for customer-facing social media channels.

12th Grade (Class XII) (2022)

10th Grade (Class X) (2020)