Fathima Farhana

AWS 4x-certified Cloud & DevOps Engineer with 4+ years of professional experience, including 3.5+ years specializing in AWS cloud, DevOps, and Amazon Connect. Deep expertise in complex IVR flow design, Lex + Bedrock and Nova Sonic conversational AI, Apple Messages for Business, and contact-center analytics. Skilled in infrastructure-as-code (Terraform, CDK, CloudFormation), Kubernetes operations, CI/CD, and security & compliance via AWS Security Hub and the Well-Architected Framework.

Experienced in AWS Partner programs — Partner Central management, ACE opportunity co-sell, and Marketplace listings.

DevOps Engineer at OneData Software Solutions (2025-03 – Present)

• Designed and delivered Amazon Connect contact-center solutions end to end, including complex IVR flow design, Lex bots integrated with Amazon Bedrock, and Nova Sonic speech-to-speech conversational AI for natural voice self-service.
• Built Apple Messages for Business integration with Amazon Connect using interactive messaging (quick replies, list pickers) and seamless bot-to-agent escalation, orchestrated via Lambda and EventBridge.
• Developed Amazon Connect analytics dashboards using Athena, AWS Glue Data Catalog, and QuickSight to surface contact-trace insights and agent performance.
• Managed AWS infrastructure using Terraform and AWS CDK/CloudFormation, with Amazon EKS/Kubernetes deployments and auto-scaling for production healthcare workloads.
• Managed AWS Partner Central operations — ACE opportunity co-sell management, AWS Marketplace product listings, and Competency & Foundational Technical Review (FTR) submissions.
• Maintained security and compliance posture using AWS Security Hub, IAM, and the Well-Architected Framework across client environments.

DevOps Manager at Team IHA LLP (2023-09 – 2025-03)

• Led AWS infrastructure, CI/CD (GitLab CI, Bitbucket Pipelines), and monitoring/observability (Prometheus, Grafana) across multiple concurrent client projects.
• Delivered Amazon Connect contact-center integrations and AWS Partner Portal enhancements.
• Built proof-of-concept projects and CI/CD pipelines, and ran technical reviews aligned to AWS best practices.

DevOps Engineer (Intern) at OneData Software Solutions (2022-12 – 2023-09)

• Contributed to client engagements spanning SES integrations, Amazon Connect deployments, and service-delivery programs.
• Supported AWS Foundational Technical Reviews and applied AWS best practices across projects.

Master of Computer Applications in Computer Applications – SRM University (2026 – 2028)

B.A in English Literature – University of Madras (2022 – 2024)

Higher Secondary in Computer Science – Ghouthiya Higher Secondary School

SSLC – Ghouthiya Higher Secondary School