Fathimath Shamla
Engineering graduate (ISE) with 10 months of experience in logistics, import shipment coordination and ERP software customer support
Narasimharaja Puram, MysuruMember since December 26, 2025
Logistics & Import Shipment ManagementERP / Enterprise Resource Planning Software SupportCustomer Service & Issue ResolutionTechnical Troubleshooting & Process OptimizationCommunication & Team Coordination
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About
Engineering graduate (ISE) with 10 months of experience in logistics, import shipment coordination and ERP software customer support. Seeking a role to leverage technical, problem-solving and communication skills to optimize business processes and enhance customer satisfaction.
Experience
Operation Executive - Compass Global Services (India) Pvt Ltd - Bangalore
(2023-10 - 2024-07)
- Coordinated import shipments, ensuring timely updates to customers regarding delivery status.
- Handled shipments under EXW, FOB and CAF terms, managing documentation and compliance.
- Communicated effectively with clients regarding shipment schedules and queries.
ERP Support Executive - Zybo Tech - Bangalore
(2023-10 - 2024-07)
- Provided customer support for ERP software, assisting users with navigation, troubleshooting and issue resolution.
- Raised QA tickets for backend issues and coordinated with developers for timely resolution.
- Supported clients in understanding software functionalities related to logistics.
Education
Bachelor of Engineering - ISE - SDM Institute of Technology, Ujire (2022)
