Fathimath Shamla

Engineering graduate (ISE) with 10 months of experience in logistics, import shipment coordination and ERP software customer support. Seeking a role to leverage technical, problem-solving and communication skills to optimize business processes and enhance customer satisfaction.

Operation Executive - Compass Global Services (India) Pvt Ltd - Bangalore

(2023-10 - 2024-07)

• Coordinated import shipments, ensuring timely updates to customers regarding delivery status.
• Handled shipments under EXW, FOB and CAF terms, managing documentation and compliance.
• Communicated effectively with clients regarding shipment schedules and queries.

ERP Support Executive - Zybo Tech - Bangalore

(2023-10 - 2024-07)

• Provided customer support for ERP software, assisting users with navigation, troubleshooting and issue resolution.
• Raised QA tickets for backend issues and coordinated with developers for timely resolution.
• Supported clients in understanding software functionalities related to logistics.

Bachelor of Engineering - ISE - SDM Institute of Technology, Ujire (2022)