Frank Samuel

Seeking a challenging position in a reputed organization where I could learn new skills, expand my knowledge, and leverage my learning. Create value for my prospective employer through my dedicated and diligent efforts. Proficient Customer Service Agent with superior work ethics.

Senior Advisor at Jio Reliance (2025-04 – 2025-09)

• Handling Customer Enquiries & resolving issues.
• Ensure Customer Satisfaction through effective problem-solving.

Senior Advisor at British Airways (2024-05 – 2024-10)

• British Airways customer handling via webchat.
• Perform Cancellation and Rebook flights as required.
• Coordinate with various other departments for resolution.
• Handle Baggage and check-in.

Senior Customer Advisor at Concentrix (2021-09 – 2024-04)

• Macy's and Bloomingdale's customer handling.
• Solving account Discrepancies and concerns.
• Provide support to the newly hired and manage the team.
• Communicate with Client regarding Account Services, Statement, & Balance.
• Coordinate with other departments.

Front Office Executive at Radisson Blue Hotel (2020 – 2021)

• Handled front office desk and Checking Guests in & out.
• Receive and see off Guests and manage reservations online and telephonically.
• Manage Inventory. Work on software and keep records updated.
• Serve as a host at conferences, and ensure that all relevant preparations are made for the event.
• Manage the Dinners, Weddings and personal Events.
• Liaise with the staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs.

Graduation – School of Learning, Delhi University (2025)

Diploma in Front Office Management – Delhi Institute of Hotel Management (DIHM) (2020)

Senior Secondary School – National Institute of Open Schooling, Delhi (2019)

High Secondary School – Florence Public School, CBSE, Delhi (2017)