Freya Rodrigues

Detail-oriented and agile Business Administration professional with over 4 years of cross-functional experience spanning Operations, Learning & Development (L&D), and Customer Experience.

Certified Lean Six Sigma Black

Belt adept at bringing structure, process optimization, and operational efficiency to fast-paced, collaborative environments. Track record of driving organizational growth through tailored training infrastructure, cross-cultural collaboration, and client-facing business development.

Technical Sales Intern - Binary Infoways - India

(2025-10 - 2026-01)

• Sales Generation & Client Relations: Identified potential customers and nurtured relationships with existing clients while navigating contract terms and agreements.
• Technical Presentations: Spearheaded product demonstrations and translated complex technical concepts into clear, simple terms for stakeholders.
• Post-Sale Support: Delivered ongoing technical advice, troubleshooting support, and structured training for client staff on product operations.
• Documentation: Prepared strategic sales reports, formal proposals, and detailed cost estimates for installations.

Sr. Associate Continuing Education - Sutherland Global Services - India

(2021-09 - 2024-04)

• Training Infrastructure: Designed, developed, and executed end-to-end training programs for leadership and frontline teams, driving operational efficiency.
• Instructional Design: Conducted thorough training needs assessments and built customized e-learning modules using Articulate Rise360 and corporate LMS platforms.
• Facilitation: Led live and virtual workshops utilizing interactive simulations and role-plays to maximize knowledge retention.
• Data Analysis: Monitored training effectiveness using KPI tracking dashboards and feedback loops to ensure measurable productivity gains.
• Mentorship: Coached team leaders directly, yielding up to a 40% improvement in performance metrics through structured feedback.

Associate – Customer Service - Ranstad India PVT Ltd - Cochin, India

(2021-03 - 2021-09)

• Escalation Management: Handled high-priority service queries and complex product escalations with a strict focus on swift, high-quality resolution.
• Cross-Functional Coordination: Collaborated with higher-level technical support teams to resolve unique cases seamlessly.
• Policy Judgment: Exercised strategic policy judgment and concessions to balance customer satisfaction with adherence to company standards.

Bachelor - Business Administration - Annamalai University (2017-05 - 2020-05)

Diploma - Airport Management - Scientific & Technical Education Development Council (2019-08 - 2020-09)