Lija Valsan

Presently working as In-charge of Operations- Floor Manager to take care of office day today activities and administration

Floor Manager - Mitsogo Technologies Pvt Ltd

(2024-04)

• Oversee day-to-day floor operations, ensuring efficiency and productivity.
• Monitor workflow, staff performance, and adherence to company policies.
• Ensure all operations comply with safety and regulatory standards.
• Manage and coordinate AMC and off role staff
• Assign tasks, set performance goals, and ensure timely completion of duties.
• Provide training, mentorship, and guidance to improve team efficiency.
• Address and resolve staff concerns, conflicts, and performance issues.
• Serve as the primary point of contact for clients, vendors, and management.
• Ensure customer service excellence and handle escalations professionally.
• Collaborate with different departments to streamline operations.
• Analyze operational costs and implement cost-saving strategies.
• Monitor budgets, optimize resource allocation, and reduce waste.
• Ensure all financial documentation is accurate and up to date.
• Conduct regular site inspections to maintain service quality and compliance.
• Implement best practices to enhance operational efficiency and customer satisfaction.
• Ensure all employees follow safety guidelines and workplace protocols.
• Prepare reports on staff performance, operational efficiency, and incident management.
• Maintain records related to attendance, inventory, and service activities.
• Provide management with regular updates and improvement suggestions.
• Preparing and maintaining Daily, Weekly and Monthly Reports, Daily attendance and stock.
• Ensuring the proper working of Lifts, lights, CCTV cameras, A/C , and audio video systems.
• Monitoring and controlling of Electrical, plumbing system ,fire system and House Keeping
• Handling day to day facility and Man Power Management
• Responsible cleanliness level in all area ofthe property
• Holding meetings with Housekeeping staffs and supervisors to discuss their job functions.
• Listening to, understanding, and clarifying client concerns. Inspecting the cleaning and servicing of office areas.
• Making sure that all areas have appropriate supplies and linens in them.
• Maintaining client and employees confidentiality at all times.
• Ensuring that work stations and bathrooms are cleaned on a daily basis
• Supervising the disposal of trash and waste.
• Directing housekeeping staffto ensure a high standard of cleanliness in all public areas.
• Delegating work to meet business objectives and goals.
• Maintaining a high standard of personal appearance and grooming.
• Training up new housekeeping staff and supervisors.
• Maintaining an inventory of guest room and housekeeping supplies.
• Complying with all health and safety standards.
• Conducting training classes for housekeeping staffs and supervisors.

Front Office Executive - Arbion Infra Services for Mitsogo Technologies Pvt Ltd

(2021-01 - 2023-03)

• Greet and assist visitors, ensuring a professional and welcoming environment.
• Manage front desk operations, including handling calls, emails, and inquiries.
• Coordinate appointments, meetings, and conference room bookings.
• Maintain and update records, files, and databases for efficient retrieval.
• Handle incoming and outgoing mail, courier services, and office supplies.
• Support administrative functions such as billing, invoicing, and documentation.
• Collaborate with different departments to facilitate smooth office operations.
• Ensure compliance with company policies and security procedures.

Floor Manager - Arbion Infra Services for Mitsogo Technologies Pvt Ltd

(2023-04 - 2024-03)

• Supervise daily floor operations, ensuring efficiency and productivity.
• Manage and coordinate AMC staff
• Monitor and analyze operational costs and expenses for optimization.
• Ensure adherence to safety protocols and company policies on-site.
• Handle workforce scheduling, task delegation, and conflict resolution.
• Conduct inspections and audits to maintain high service standards.
• Liaise with clients, vendors, and stakeholders to ensure smooth execution of services.
• Train and mentor staff, enhancing team performance and customer service.

Housekeeping Manager - M J Property Maintenance Services Pvt Ltd for Congizant Technology Solutions

(2012-11 - 2020-12)

• Handling day to day facility , Man Power Management
• Listening to, understanding, and clarifying client concerns.
• Maintaining client and employees confidentiality at all times.
• Complying with all health and safety standards.
• Conducting training session for our staffs.
• Assist HR with recruiting when necessary.
• Instrumental in periodical auditing of documents as per the ISO
• Managing team's performance reports on a daily, weekly and monthly basis.
• Tracking of fleet utilization and deployment through Fleet Management System/ IVMS

Diploma - Pharmacy + Nursing - Charis Medical Mission (1998 - 2001)