G Durgabhavani

Perform Level 1 support, issue qualification, root cause analysis, ticket follow up or routing (process, IT, operational)

Defines actions/plans to improve metrics and performance and oversees implementation

Defines workarounds; drives for permanent system fixes and corrective actions

Logs issues to IT Support or respective process owner when/if needed etc..

I have expirienced in order management - Sales operations domain

• Represents the needs of the business during process improvement or IT led projects
• Identifies recurring problems and initiates improvements initiatives/projects
• Contributes in process engineering activities and projects
• Acts as a general interface between operations and IT