G. Sandhya Rani
FINANCIAL ANALYST | FRAUD & DISPUTES ANALYST | OPERATIONS
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About
Analytical Fraud & Disputes Analyst with 4.5 years of experience in high-volume transaction environments, supporting card programs for American Express, JPMorgan Chase, and Wells Fargo. Experienced in transaction analysis, financial and operational reporting, fraud-loss monitoring, case management, risk analysis, and cross-functional problem solving. Skilled in Power BI/Tableau, Microsoft Excel, transaction monitoring, trend and anomaly analysis, audit-ready documentation, and process improvement.
Manages 60+ cases daily while sustaining 95–100% SLA compliance.
Recognized Subject Matter
Expert and multi-year top performer with strong attention to detail and data-driven decision making.
Experience
Fraud & Disputes Analyst - RealPage
(2022-02)
- Manage a high-volume caseload of 60+ fraud and dispute cases per day while sustaining 95–100% SLA compliance, accuracy, and quality standards.
- Analyze transaction history, payment records, account activity, and behavioral patterns to assess case validity, identify anomalies, and determine appropriate outcomes.
- Use Power BI/Tableau dashboards to review fraud trends, losses, transaction patterns, and emerging risks, supporting data-driven risk mitigation.
- Investigate disputed payment activity and prepare evidence-based findings using transaction records and supporting documentation.
- Monitor transactions in real time for anomalies and risk indicators and escalate high-risk activity for further investigation.
- Identify Account Takeover and identity-fraud indicators through analysis of login behavior, device data, and transaction patterns.
- Partner with Payments, Risk, Operations, and Finance teams to gather evidence, validate findings, resolve complex cases, and strengthen controls.
- Perform root cause analysis on recurring issues and contribute recommendations for process and fraud-prevention improvements.
- Maintain detailed, audit-ready investigation records and case documentation in accordance with company policy and compliance standards.
- Use Microsoft Dynamics NAV / Business Central to log investigations, track case status, and support audit trails.
- Serve as Subject Matter Expert (SME), training and guiding team members and supporting consistent process execution.
Education
Bachelor of Science (B.Sc.) - Computer Science - Osmania University (2018 - 2020)
