Gali Eshwar Reddy

Engineering professional with hands-on experience resolving vendor and stakeholder issues via phone, email, and documentation systems, in high-volume, deadline-driven, audit-compliant environments. Comfortable troubleshooting and diagnosing problems and learning new enterprise systems quickly — proven by ramping on SAP MM and e-Office with no prior exposure. HubSpot Academy certified in Service Hub Software, Inbound, and Reporting.

Bringing an empathetic, customer-first mindset, patience under pressure, and a fast-learner track record to a customer support environment.

Civil Engineering Graduate Apprentice — Process Coordination & Documentation - Airports Authority of India (AAI) - Bengaluru, India

(2025-09)

• Maintain and update SAP MM records monthly for land management and procurement, processing Goods Receipt (MIGO), Invoice Verification (MIR7), and Purchase Order changes (ME22N) with consistent accuracy and audit readiness.
• Resolve vendor and stakeholder issues via phone and email, coordinating follow-ups, pending actions, and closures across a large public-sector procurement and land management environment.
• Manage and link e-Office workflows to SAP MM records, updating status end-to-end so approvals and documentation are directly visible in e-Office — and upload time-sensitive bills into SAP MM to prevent processing delays.
• Support site supervision across AAI offices, coordinating directly with officials and cross-functional teams on ground-level documentation and process alignment.
• Trained directly under AAI officials across procurement and land management workflows, gaining hands-on exposure to GAGAN — a joint ISRO-AAI satellite navigation system improving GPS accuracy for aircraft landing — reflecting genuine curiosity for technical systems beyond core job scope.
• Proactively flag recurring documentation gaps and process inefficiencies rather than waiting to be asked — the same forward-looking mindset needed to spot growth opportunities in customer conversations.

Graduate Engineer Trainee — Site Coordination & Estimation - Organo Eco Habitats - Hyderabad, India

(2024-11 - 2025-06)

• Coordinated directly with clients, consultants, and vendors to manage documentation, follow-ups, and delivery schedules in a deadline-driven, high-communication environment.
• Achieved 92% on time delivery and improved client satisfaction scores by 18% through proactive communication and follow-up discipline — core customer-support behaviors applied to a construction context.
• Conducted quantity surveying and cost estimation with 95% accuracy, demonstrating the same attention to detail required in accurately logging and reporting customer issues.

B.Tech - Civil Engineering - Srinivasa Ramanujan Institute of Technology, Anantapur (2020 - 2024)