Operating Lease-Owned Hotel Property - Star Regency - Lonavala
(2025-01)
Responsible for the overall management and successful operation of a 24-key hotel property with restaurant and banquet facilities, ensuring high service standards, operational efficiency, and profitability.
- Manage end-to-end hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services.
- Oversee operations of a 24-room inventory hotel, ensuring optimal occupancy, guest satisfaction, and revenue generation.
- Supervise restaurant and banquet operations, including event planning, corporate bookings, Social, and group functions.
- Develop and implement revenue strategies, pricing plans, and promotional offers to increase occupancy and banquet bookings.
- Handle guest relations and service recovery, ensuring exceptional hospitality standards and positive online reviews.
- Recruit, train, and manage hotel staff, ensuring efficient workforce planning and service excellence.
- Manage vendor negotiations, procurement, and inventory control for hotel supplies and F&B operations.
- Monitor financial performance, budgeting, cost control, and profitability of the hotel and F&B outlet.
- Ensure compliance with local hospitality regulations, safety standards, and licensing requirements.
- Coordinate with online travel agencies (OTAs) and digital platforms to improve visibility and reservations.
- Plan and execute banquet events, conferences, and social gatherings, ensuring smooth coordination between operational departments.
- Implement operational SOPs for housekeeping, pool maintenance, food safety, and guest service standards.
Manager – Administration - Rhythm Hospitality Pvt. Ltd - Lonavala
(2018-08 - 2024-12)
- Planning and executing HODs meeting to learn about their needs and concerns, and workout solutions based on their expertise in coordination with group General Manager.
- Reviewing weekly/monthly reports to identify any irregularities or opportunities for improvement.
- Developing plans for the future growth of an organization by identifying potential problems and creating solutions in coordination with group General Manager.
- Managing an HOD team who oversee the work in their respective department.
- Overseeing day-to-day operations of every department.
- Evaluating employee performance and recommending promotions based on merit.
- Establishing company policies and procedures for all areas of responsibility
- Coordinating department heads to ensure timely work completion within budget guidelines.
- Training employees in their area of responsibility, including new hires and existing staff on new procedures and policies.
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
- Assist Recruitment and training personnel and allocate responsibilities and office space.
- Assess staff performance and provide coaching and guidance to ensure maximum efficiency.
- Ensure the smooth and adequate flow of information within the hierarchy to facilitate business operations.
- Manage schedules and deadlines and ensure operations adhere to policies and regulations.
- Executing Leal work of company in coordination with company appointed Advocate team of all legal compliance.
- Representing and signing legal documents on behalf of company.
- Coordinating day to day legal license like EXCISE, IPRS, NOVEX, PPL, RMPL and other local NOCs
- Dealing with government bodies and other legal authorities, representing the company. Like FDA, MPCB, MSEB, EXCISE, Metrology, Local Corporation, Local Police Station, etc.
Executive – IT & Admin (Resort) - Rhythm Hospitality Pvt. Ltd
(2015-08 - 2018-08)
- Network Management of Entire Hotel consisting of 50+ users systems
- Managing Assets and Inventory of IT dept. Servers, Router, Switches, Systems, printers, all in one and others.
- Configuring Outlook Express/Microsoft Office 365 and other application software's Like WinHms, Tally, Win Guard Device, DTH Connections, Etc.
- Co-ordination and user support for Airtel, WinHms Application and wifi connectivity
- Working for online data backup system & monitoring for its periodical adherence
- Coordinating with vendors & Managing local purchase for IT and AMC
- Providing guidance to outsourced engineers and end users, Managing Domain Server, Antivirus server system, CCTV, EPABX System, Etc.
- All Required Licensing work including Lodging Boarding License, Bar License (FL-3), FL-6, FDA License, Eating House License, MPCB Consent, Liquor License, IPRS License, PPL License, Health NOC, Fire NOC, Police clearance, etc.
- Staff agreements for accommodations and other co-ordination work, Sales Agreement with different owners since it's a condoner project.
- Other administration including salary working, leaves record maintaining & updating, resolving on employee issues.
- Involved in recruitment, interviews, assessments, joining formalities, salary negotiation, Staff letters, and co-coordinating with GM for other administration work.
- Co-coordinating with trainer for various training scheduled for staff and guest fun fair activities
Self owned business - Shree Aquarium
(2013-06 - 2015-08)
- Established a proprietary aquarium business on small scale which included sales and services of Aquarium Tanks, Ponds & Pots and others, also sales of live fresh water aquarium fishes and other dry aquarium products and pet supplies.
- Breading and rearing of fresh water fishes on short scale with its whole sale & retails.
- Commercial and domestic setup of Fresh water and Marine Tanks
IT-Executive (Plant) - Arch Pharma Labs Ltd.
(2008-05 - 2013-06)
- Network Management of 4 Units consisting of 150+ users systems
- Managing Assets and Inventory of IT dept. Router, Switches, Systems, printers, All in one and others.
- Configuring Outlook Express/Microsoft Outlook and other application software's
- Co-ordination and user support for SAP/ERP Application
- Working for online data backup system & monitoring
- Coordinating with vendors & Managing local purchase for IT and AMC
- Providing guidance to engineers and end users, Managing Domain and antivirus server system
- Hands on Experience with QC instrument software like HPLC, GC, UV, etc.
Sr. Hardware Engg. - SDI Tec services Pvt Ltd
(2007-06 - 2008-05)
- Managing the Network for of 50 users
- Hardware Troubleshooting and Assembling of New Computers
- Troubleshooting, upgrading and Installation of Networks
Trainee Analyst - Patni Computer systems Ltd.
(2007-01 - 2007-05)
eFilm is a Viewing Application Used by Doctors in the Medical Field, Its used to take various scan of the body like. CT scans, MRI Scan, Meme Scan, etc.
- Worked as a Trainee Analyst.
- Use to provide technical support for the eFilm Software (U.S Clients).
- Included Remote support for clients.
- Troubleshooting queries related to hardware and software.
- Solving user related queries for eFilm application.
Trainee - Bhushan Steel Ltd.
(2006-06 - 2006-12)
- Handling Application software (smart galvanization)
- Daily updating in system as per the production plans
- Supervise and reconcile the production reports with system inventory
