Ganesh Kumar Kandibotla

Dedicated IT Professional with 3.6 years of experience in System Administration, Desktop Support, and IT Infrastructure Management. Experienced in providing end-to-end technical support, troubleshooting hardware and software issues, managing Active Directory, Microsoft 365, Intune MDM, and IT assets. Skilled in incident management, user support, system maintenance, and ensuring SLA compliance.

Desktop Support Engineer - Fidelis Technologies Pvt Ltd

(2024-08 - 2026-04)

• Provided L1/L2 desktop support for end users across the organization.
• Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.
• Troubleshot and resolved Outlook, Microsoft 365, Windows OS, and application-related issues.
• Managed and supported Microsoft Intune MDM for Android and iOS devices.
• Achieved 100% ticket closure within one business day while maintaining SLA compliance.
• Handled P1 and P2 security incidents with proper Root Cause Analysis (RCA) documentation.
• Managed shared folder permissions and user access requests.
• Performed data backup and restoration activities.
• Maintained IT asset inventory and lifecycle management.

System Administrator - Teamware Solutions

(2021-09 - 2022-01)

• Administered and maintained Windows-based IT systems and servers.
• Provided technical support for desktop, network, and user-related issues.
• Performed system configuration, software installation, and routine maintenance.
• Assisted users with troubleshooting and issue resolution.

System Administrator - COE Software Technologies Pvt Ltd

(2020-03 - 2021-04)

• Managed and maintained Windows operating systems and network infrastructure.
• Administered Active Directory users, groups, and access permissions.
• Installed and configured desktops, laptops, printers, and business applications.
• Provided technical support for hardware, software, and network issues.
• Performed system monitoring, data backup, restoration, and preventive maintenance.

Bachelor of Commerce (Computers) - Computers - Sri Sai Degree College, Bhadrachalam (2015)