Gangul Thathsarana
IT SERVICE DESK SPECIALIST
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About
Results-driven IT Support and App Support Professional with 4 years of experience specializing in network configuration, server infrastructure, Office 365 administration, and MS SQL management. Proven track record of delivering exceptional end-user support and efficiently troubleshooting technical issues in diverse environments. A collaborative and adaptable team player known for remaining calm under pressure, leveraging strong problem-solving and communication skills to ensure optimal user satisfaction.
Experience
Management Associate - it - NDB Wealth Management ltd
(2024-02)
- Technologies & Frameworks: Operating Systems: Microsoft Windows Servers, Windows Clients
- Identity & Access Management: Windows Active Directory, Group Policy Objects (GPOs), Organizational Units (OUs)
- Networking: Cisco Networking, Network Design & Implementation
- Security & IT Operations: Endpoint Security, Hardware & Software Troubleshooting, Inventory Handling
- Tools & Software: Patch Management: Windows Server Update Services (WSUS), ManageEngine Console
- Cloud & Administration: Microsoft Office 365 Admin Center, ManageEngine
- Endpoint Protection: Kaspersky Endpoint Security, CrowdStrike Falcon
- Backup & Disaster Recovery: Veeam Backup
- Process Automation & Development: Microsoft Power Apps, Microsoft Power Automate
Analyst (L1 Support Engineer) - Remote - HCLTech Ltd
(2022-04 - 2023-10)
- Cloud Computing: Amazon Web Services (AWS), Microsoft Azure
- Operating Systems: Windows Servers
- IT Operations & Concepts: Database Migration, Backup Monitoring, Disk Capacity Management
- Remote Management: Remote Desktop Connection, Team Viewer, Quick Assist, Any Desk
Junior Network Engineer - National Institute of Business Management
(2017-08 - 2017-11)
- Network Routing & Switching: OSPF (Open Shortest Path First), RSTP (Rapid Spanning Tree Protocol), HSRP (Hot Standby Router Protocol), EtherChannel
- Network Services & Identity: Active Directory (AD), DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol)
- Security & Access: SSH (Secure Shell), CCTV Installation
- IT Infrastructure: Server Configuration, Network Hardware Implementation
- Diagramming & Design: Microsoft Visio
- Network Equipment: Cisco Switches
Education
Bachelors of Science - Ethical Hacking and Network Security - Coventry University (2018 - 2022)
Higher Diploma - Computer Based Information Systems - NIBM (2016 - 2017)
Diploma - Computer Networks - NIBM (2015 - 2016)
