Garima

Results-driven Business Analyst and product-focused professional with 5+ years of experience solving business and operational problems through requirements analysis, product support, stakeholder management, Agile delivery, data analytics, and process improvement. Experienced in translating business and user needs into product workflows, scalable solutions, KPI dashboards, and measurable operational visibility. Strong in cross-functional execution with Product, Engineering, QA, UI/UX, Compliance, and business teams, with hands-on experience in gap analysis, user stories, UAT, workflow design, product documentation, and data-driven decision-making.

Business Analyst at Input Zero Technologies (2026-05 – Present)

• Gather and analyse business requirements for a centralized maintenance checklist platform serving outlets across the country, with focus on operational visibility and process efficiency.
• Translate business needs into user stories, acceptance criteria, functional workflows, and product requirements for checklist creation, enhancement, and maintenance tracking.
• Define business rules and collaborate with stakeholders to identify operational bottlenecks and improve maintenance processes and user experience.
• Develop KPI dashboards providing real-time visibility into outlet compliance, maintenance status, checklist completion, and pending activities to support data-driven decisions.
• Conduct gap analysis and recommend feature enhancements to improve user experience, reporting, and operational performance.

Business Analyst at Avaibe LLC (2026-02 – 2026-04)

• Gather and analyse business requirements for a centralized maintenance checklist platform serving outlets across the country, with focus on operational visibility and process efficiency.
• Translate business needs into user stories, acceptance criteria, functional workflows, and product requirements for checklist creation, enhancement, and maintenance tracking.
• Define business rules and collaborate with stakeholders to identify operational bottlenecks and improve maintenance processes and user experience.
• Develop KPI dashboards providing real-time visibility into outlet compliance, maintenance status, checklist completion, and pending activities to support data-driven decisions.
• Conduct gap analysis and recommend feature enhancements to improve user experience, reporting, and operational performance.

Associate Subject Matter Expert at IamNeo EdTech Pvt. Ltd (2025-03 – 2025-10)

• Partnered with stakeholders, trainers, and engineering teams to support successful delivery of digital learning and assessment programs.
• Gathered and documented business requirements for LMS enhancements and platform improvements; designed, reviewed, and validated training materials and functional documentation supporting product enhancements.
• Conducted UAT to validate LMS features against business requirements and analysed learner feedback and platform performance to recommend workflow improvements and enhance user experience.

Ad Hoc Project Delivery Consultant at Nxtwave | NSE Talentsprint | Ethnotech (2023-04 – 2024-04)

• Managed stakeholder communication to support successful delivery of digital learning platforms and enterprise training initiatives.
• Coordinated cross-functional teams to ensure timely execution of multiple client projects and training programs.
• Developed dashboards and analytical reports to monitor KPIs, project performance, and operational efficiency.
• Conducted UAT and quality validation for learning platforms before release.
• Analysed business data and customer feedback to recommend process improvements and optimize project delivery.

Learning & Performance Analyst at Vedantu Innovations (2021-04 – 2022-04)

• Analysed learner engagement, course performance, and user behaviour data to identify trends and improvement opportunities.
• Defined and tracked KPIs to measure learner progress, programme effectiveness, and operational performance.
• Developed dashboards and analytical reports to provide actionable business insights for stakeholders.
• Generated periodic performance reports supporting data-driven decision-making and programme improvements.
• Identified gaps in learner engagement and recommended improvements to enhance learning outcomes.

Program Reporting Analyst at Adhiyamaan College Of Engineering (2018-06 – 2020-11)

• Analysed student performance, learner engagement, and programme outcomes to monitor academic and operational effectiveness.
• Defined and tracked KPIs to evaluate programme success, placement readiness, and institutional performance.
• Developed dashboards and MIS reports providing visibility into programme metrics and operational performance.
• Generated analytical reports enabling management to make informed, data-driven decisions.
• Identified trends and performance gaps to support continuous process improvement.

M. Tech – Cochin University Of Science and Technology (2016-08 – 2018-04)

B. Tech – Vinoba Bhave University (2011-09 – 2015-06)