Gaurav Gholap

Application Support Engineer with 3.5+ years of experience in L1 L2 Production Support, Incident Management, Root Cause Analysis (RCA), Java-based applications, SQL troubleshooting, REST API debugging, AWS CloudWatch monitoring, and batch job scheduling using Control-M. Experienced in ServiceNow, JIRA, log analysis, SLA management, and production deployments. Strong knowledge of Java, Spring Boot, Oracle/MySQL, Linux, and cloud-based application support.

Application Support Engineer - Randstad India Private Ltd. - Pune

(2024-08)

• Delivered L1/L2 support for production-grade Java Micro services deployed on AWS.
• Investigated and resolved incidents using JIRA and ServiceNow ensuring SLA compliance.
• Used AWS CloudWatch for performance Monitoring and Log analysis.
• Handled job scheduling and batch monitoring using Control-M.
• Worked with RESTAPIs to retrieve and display data from databases.
• Supported RESTAPIs and performed debugging.
• Contributed to performance improvement by identifying issues.
• Conducted RCA for recurring issues and implemented preventive measures.
• Supported AWS services including S3 for large JSON data processing and storage.

Application Support Engineer - Testbook Edu Solutions - Pune

(2024-01 - 2024-04)

• Worked as an Application Support Engineer for Quick Deck (Publishing) application for CRISIL Ltd.
• Provided L1/L2 support for application issues and ensured smooth system functionality.
• Performed SQL queries for data validation and troubleshooting.
• Analyzed application logs to identify issues and supported RESTAPIs for data validation and debugging.
• Assisted in deployment validation and post-release monitoring.
• Collaborated with development and business teams for issue resolution and requirement understanding.
• Worked in environment involving Java-based applications with AWS and MySQL, ensuring system availability and performance.

Application Support Engineer - Pitney Bowes (PBI) - Pune

(2022-11 - 2024-01)

• Collaborated with Dev, QA, Infra, and Business teams using JIRA and ServiceNow for incident, problem, and change management.
• Provided L2 application support for Healthcare (PMS) and Banking (STAR) systems ensuring high availability and performance of critical services.
• Managed batch job scheduling and monitoring using Control-M to ensure timely and reliable data processing.
• Resolved P1/P2 incidents, performed RCA, and implemented permanent fixes to reduce recurring production issues.
• Supported RESTAPIs and performed debugging.
• Supported UAT and Production deployments, ensuring smooth releases with minimal downtime.
• Monitored applications and infrastructure using AWS CloudWatch and Log4j to proactively detect and resolve production issues.

Bachelor of Engineering - Sinhgad Institute of technology and science (2021-05)