Nonita Madhrani
Application Support Engineer
Talent
PuneMember since June 26, 2026
WindowsServiceNowJiraSQLIncident ManagementRoot Cause Analysis
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WindowsServiceNowJiraSQLIncident Management
About
Detail-oriented Application Support Engineer with 2+ years of experience in troubleshooting enterprise applications across banking, healthcare, and LMS domains. Skilled in incident management, root cause analysis, and production support using ServiceNow and Jira. Strong knowledge of Windows/Linux, SQL, and cloud basics.
Experience
Application Support Engineer - Classic On Phone
(2018-01 - 2019-12)
- Provided L2 support for LMS platform
- Resolved login, access, and integration issues
- Managed tickets via ServiceNow within SLA
- Performed root cause analysis
Junior Executive – QA & Support - Healthcare Project
(2015-01 - 2016-12)
- Supported EMR systems like Epic & Cerner
- Handled deployments and testing
- Collaborated with development and clinical teams
Education
M.Sc - Mumbai University (2015)
B.Sc - Nagpur University (2013)
Skills
Application Support Engineer
