Gaurav Singhal

A results-oriented professional with over 14 years of experience leading Data Centre Management, Integrated Command & Control Centre (ICCC) operations, and IT service delivery for large-scale government and enterprise projects. Skilled in SLA management, ITIL-based service operations, vendor coordination, and process improvement, with a strong focus on operational efficiency and service excellence. Experienced in managing multi-vendor environments and ensuring the seamless delivery of mission-critical IT infrastructure.

Known for optimizing performance, driving collaboration, and maintaining high standards of reliability and compliance. Proven success in delivering E-Governance, UIDAI, and Smart City initiatives, with expertise in risk management, project governance, and audit compliance. Valued for building motivated teams, implementing scalable solutions, and consistently achieving operational and strategic objectives across diverse IT and infrastructure programs.

Data Centre Lead - JoulestoWatts (Client: Airbus) - Delhi

(2024-07 - 2025-02)

• Directed and supervised end-to-end Data Centre operations across multiple locations, ensuring 24x7 uptime and compliance with SLAs.
• Managed vendor coordination for LAN expansion, structured cabling, Wi-Fi access point deployment, and Airtel booster implementation.
• Oversaw incident, problem, and change management processes following ITIL framework to ensure service continuity.
• Performed capacity and resource planning to optimize data centre efficiency and reduce downtime risk.
• Coordinated with network, server, and database teams to ensure proactive issue resolution and performance monitoring.
• Conducted regular service reviews and generated monthly SLA and capacity utilization reports for client stakeholders.
• Identify process improvement opportunities to streamline ticket response time
• Acted as the key escalation point for technical, operational, and vendor-related issues during critical phases of project rollout.

Deputy Manager - Sify Technologies (Client: Varanasi Smart City) - Varanasi

(2022-01 - 2024-04)

• Led Integrated Command & Control Centre (ICCC) and Data Centre Operations for Smart City and Government projects.
• Managed multi-vendor ecosystems and ensured SLA adherence across IT, network, and facility services.
• Supervised incident, problem, and change management operations under ITIL-based service delivery framework.
• Oversaw infrastructure readiness and audit compliance, including data centre certification and process documentation.
• Collaborated with clients, OEMs, and PMCs to resolve operational challenges and ensure timely project deliverables.
• Streamlined ticketing workflows and improved response time using structured escalation protocols.
• Designed and implemented performance monitoring dashboards for proactive incident tracking and uptime reporting.
• Conducted weekly governance meetings with clients to present KPI reports, risk summaries, and improvement plans.

Operations Manager - ADG Online Solutions - Delhi

(2021-07 - 2021-11)

• Managed survey and field operations for e-Governance and digital implementation projects.
• Directed end-to-end resource planning, ensuring optimal deployment across project sites.
• Facilitated team training and performance monitoring, achieving higher field accuracy and turnaround time.
• Enhanced communication channels between field staff, technical teams, and client stakeholders, reducing escalations by 30%.
• Led operational reporting and documentation efforts, ensuring project governance and audit readiness.

Assistant Regional Manager - ESIPL (UIDAI Project) - Kolkata

(2011-10 - 2018-07)

• Oversaw state-level UIDAI project implementation covering multiple enrollment centers and technical support hubs.
• Managed vendor onboarding, compliance, and billing validation in alignment with UIDAI operational guidelines.
• Coordinated logistics, manpower, and field operations across multiple states.
• Implemented fraud detection and prevention mechanisms during the Aadhaar enrollment process.
• Supervised regional project reporting and data verification audits to maintain service integrity.
• Worked closely with central UIDAI teams for process standardization and service performance enhancement.

Operations Officer - IIFL - Chennai

(2010-05 - 2011-01)

• Handled loan disbursement, document verification, and data reconciliation across branches.
• Implemented risk mitigation controls in loan operations and compliance monitoring.
• Conducted MIS analysis and reporting for management dashboards and audits.
• Coordinated PAN-India branch performance reporting and ensured service consistency.

Junior Processing Officer - Citi E-Serve - Chennai

(2008-04 - 2009-08)

• Processed credit card applications, fraud investigations, and chargeback resolutions.
• Ensured compliance with internal audit and regulatory standards.
• Supported risk management processes through transaction monitoring and reconciliation.

Assistant Processing Officer - CAMS - Chennai

(2005-10 - 2006-04)

• Managed mutual fund transaction processing, NIGO detection, and redemption validation.
• Contributed to automation and workflow optimization initiatives in the back-office team.

Reporting Officer - Progrexions TeleAxis Pvt. Ltd. - Chennai

(2001-03 - 2002-04)

• Designed and maintained MIS reports for operational efficiency and project tracking.
• Supported the leadership team in data analytics and performance reporting.

Master of Business Administration - University of Madras

Bachelor of Science - University of Madras