Gaurav Vishvkarma

Dedicated and responsible B.Com graduate with over 10 years of experience in administration, documentation, record management, and public interaction. Skilled in maintaining discipline, handling confidential information, resolving issues professionally, and coordinating daily operations. Certified in Child Protection and First Aid with a strong commitment to ensuring the safety, welfare, and well-being of students in a residential environment.

Proficient in MS Office and known for integrity, reliability, and excellent organizational skills.

Customer Support Advisor at Tech Mahindra Ltd. (2022-03 – 2023-05)

• Handled customer queries professionally and resolved issues efficiently.
• Coordinated with internal teams to ensure timely resolution of concerns.
• Maintained accurate records of customer interactions.
• Demonstrated patience, empathy, and problem-solving skills.

Administrative Support (Outsourcing Employee) at Income Tax Department, Ghaziabad (2012-11 – 2022-10)

• Managed confidential records and official documentation.
• Prepared reports and maintained accurate administrative records.
• Verified documents and ensured compliance with departmental procedures.
• Assisted officers in day-to-day administrative and coordination work.
• Interacted with the public professionally and resolved queries.
• Maintained high standards of integrity, accuracy, and confidentiality.

Bachelor of Commerce in B.Com – C.C.S. University, Meerut (2014)

Diploma in Computer Applications in Computer Applications (2010)

Senior Secondary in CBSE (2009)