Gauri Jamwal

Program Management professional with 12+ years of experience across program delivery, operational transformation, governance and cross-functional stakeholder management within education and high-compliance environments. Proven track record of leading complex transformation initiatives, improving operational efficiency, strengthening governance and delivering measurable outcomes across technology-enabled programs. Experienced in managing teams, budgets, partners and senior stakeholders with a strong focus on data-driven decision-making, risk management and delivery excellence.

Deputy Manager, Program Management & Student Success at IIDE – The Digital School (2025-07 – 2026-02)

• Program Delivery: Directed end-to-end delivery across 1,100+ users and 7 institutional partners, maintaining 100% SLA adherence.
• Team & Resource Management: Led a cross-functional team of 14, managing resource allocation and operational capacity to support 25% program expansion.
• Digital Transformation: Integrated AI-enabled reporting workflows, reducing reporting cycle time from 16 hours to 3 hours, delivering an 85% efficiency improvement.
• Financial Governance: Managed departmental budgeting and variance analysis, identifying cost leakages and implementing controls to improve financial efficiency.
• Stakeholder Management: Managed relationships across institutional partners and 10+ SMEs, ensuring delivery continuity, issue resolution and stakeholder alignment.
• Data & Governance: Strengthened data governance and secure document workflows to improve information integrity and protect sensitive user data.

Senior Manager, Examination|Education|Accreditation at Institute of Actuaries of India (2019-05 – 2024-12)

• Digital Transformation: Led a 4-month transformation from legacy examination infrastructure to a cloud-based remote assessment platform, delivering 100% operational continuity and 30% reduction in operational costs.
• Global Partnership & Accreditation: Orchestrated a strategic alliance with the Society of Actuaries, USA — cross-border negotiations, IT sync, and end-to-end product management for a joint IFRS certification. Onboarded 4 Institutions aligning with the Accreditation Framework.
• IT Project: Led full-lifecycle delivery of an 11-module platform overhaul with zero critical downtime during hyper-care.
• Governance & Risk: Authored and implemented BCP and RBAC frameworks, achieving 100% audit compliance and strengthening operational resilience.

Assistant Manager, Academic Operations at FIITJEE Limited (2014-09 – 2019-05)

• Operational Resilience: Architected a conflict-resolution framework as Branch SPOC, reducing escalations by 95% within defined TAT.
• Process Optimization: Standardized scheduling and exam-setting workflows, achieving 100% adherence to institutional timelines.

Senior Counsellor at Aptech Computer Education (2013-05 – 2014-09)

• Launched a new branch to 43 high-value admissions in year one at an 80% conversion rate.

B.Sc. in Mathematics – Mumbai University (2013)