Gautami Mamidala

B.Com graduate with around 2 years of experience in customer service and operations, including HP Print support. Experienced in customer communication, issue handling, documentation, process coordination and basic computer operations. Seeking opportunities in Operations, Back Office, Banking Operations, Documentation or MIS support where strong communication, accuracy and process discipline can add value.

Operations Executive - HP Print Process - Mumbai

(2025-11)

• Handled customer and technical support activities for HP Print-related queries and service requests.
• Assisted customers with printer-related troubleshooting, process guidance and issue resolution.
• Maintained accurate case details, documentation and follow-up information using computer systems.
• Communicated with customers professionally and coordinated cases according to process requirements.
• Worked with process guidelines and maintained service quality and turnaround expectations.

Customer Service / Technical Support Executive - Teleperformance / Previous Customer Support Experience - Mumbai

• Provided customer support through process-based communication and issue resolution.
• Handled customer queries, maintained records and followed standard operating procedures.
• Used basic computer applications for data entry, case updates and documentation.
• Demonstrated professional communication, patience and attention to detail.

Bachelor of Commerce (B.Com) (2022)