Gediya Nilesh

Dynamic and customer-oriented professional with 12 years of experience handling the end-to-end process of selling, supporting, training, and customizing software solutions for hotels and restaurants. Strong understanding of hospitality operations and passion for technology; ensuring clients receive seamless implementation and ongoing support.

Hotel & Restaurant Software Support Engineer, Tally Support Engineer, Odoo Functional Consultant at Alpha Automation Pvt. Ltd. (Present)

End-to-end sales, support, training, and customization of software solutions for hotels and restaurants.

• Identify and target potential clients in the hotel and restaurant industry
• Conduct product demos and presentations to showcase software features
• Prepare proposals and close sales deals with decision-makers
• Maintain strong relationships with existing clients for upselling and referrals
• Act as the primary point of contact for customer inquiries and technical issues
• Troubleshoot and resolve software problems in a timely manner
• Coordinate with the technical team for complex issue resolution
• Provide on-site and remote training to clients and staff on software usage
• Develop training guides, and video tutorials
• Ensure clients are confident and competent in using the system
• Understand client requirements and tailor the software accordingly
• Collaborate with developers to implement necessary customizations
• Test and validate changes to ensure they meet business needs
• Oversee the successful deployment of software at client locations

Diploma In Computer Engineer in Computer Engineering – Gujarat Technological University (2013)

S.S.C. – Gujarat Secondary & Higher Secondary Board (2008)