Reema Karnik

Detail-oriented sales operations and client servicing professional with 12+ years of experience supporting enterprise sales teams across market research, digital lending, live entertainment and consumer technology sectors. Skilled in Salesforce CRM administration, deal activation, client onboarding and cross-functional coordination with Sales, Finance and Leadership teams. Proven ability to streamline operational processes, improve reporting accuracy and support revenue-driving initiatives using tools such as Salesforce, DealHub CPQ and NetSuite ERP.

Sales Operations Administrator - YouGov Research India Pvt. Ltd.

(2022-09)

• Provide end-to-end sales support, including deal activation and accurate sales order processing.
• Manage Salesforce operations, including onboarding, user access setup and product training.
• Prepare operational and performance reports to identify trends, risks and process improvements.
• Coordinate with Sales and Finance teams for PO creation, merchant activation and invoicing.
• Partner with senior leadership to test new sales tools and support Salesforce training initiatives.
• Create quotes using DealHub CPQ to accelerate closures across Salesforce CRM and NetSuite ERP.

Assistant Manager – Digital Acquisition (SME Partnerships) - InCred Financial Services Ltd.

(2021-04 - 2022-08)

• Engaged SME customers to assess loan requirements and collect documentation.
• Negotiated loan terms and guided clients through the end-to-end disbursement cycle.
• Monitored EMI collections and refunds via e-commerce payment gateways.
• Conducted eligibility assessments and pitched top-up loan products on a recurring basis.

Assistant Manager – Live Entertainment - Big Tree Entertainment Pvt. Ltd. (BookMyShow)

(2015-12 - 2020-08)

• Led an eight-member team ensuring accurate and timely publishing of live event listings.
• Managed end-to-end client onboarding and operational coordination.
• Collaborated with internal teams to ensure a seamless user experience during ticketing.
• Provided dashboard access and trained clients on monitoring real-time sales performance.
• Acted as a liaison between clients and customer service teams for quick event-day issue resolution.

Executive – Mobile Application - CouponDunia Media Pvt. Ltd.

(2014-06 - 2015-12)

• Created process summaries to streamline internal workflows.
• Verified restaurant listings as per company quality standards.
• Uploaded restaurant deals with complete accuracy and required approvals.
• Coordinated product training sessions for restaurant teams.
• Prepared coupon and discount renewal reports for regional managers.

Post Graduate Diploma - Hospitality & Leadership Management - Ealing, Hammersmith & West London College, London

Bachelor of Science - Hospitality Studies - Kohinoor College of Hotel and Tourism Management, Mumbai