Geethika Reddy

ServiceNow-certified developer (CSA & CAD) with hands-on internship experience in platform development and enterprise integrations.

Completed Technical Support Engineer

Internship on the Integrations Team at ServiceNow, building expertise in JavaScript, Flow Designer, Business Rules, Client Scripts, REST/SOAP APIs, and authentication workflows (OAuth 2.0, SAML, SSO). Strong foundation in application development, agile methodologies, and cross-functional collaboration. Adept at translating business requirements into scalable platform solutions and delivering high-quality technical documentation.

Technical Support Engineer Intern - Integrations Team - ServiceNow

(2026-01 - 2026-06)

• Handled enterprise customer cases involving authentication workflows (OAuth 2.0, SAML, SSO, CSRF), REST/SOAP web service integrations, and email processing systems.
• Troubleshot and analyzed Business Rules, Client Scripts, Flow Designer configurations, and Script Includes to identify root causes in production environments.
• Diagnosed issues across core ServiceNow modules (Incident, Change, Request, Knowledge, HRSD, ITOM), performing log analysis and issue reproduction techniques.
• Investigated REST/SOAP integration failures—authentication headers, payload formatting, endpoint connectivity, and response handling.
• Communicated technical findings clearly to both technical and non-technical stakeholders; maintained comprehensive case documentation and resolution notes.

B.Tech - Information Technology - Anurag University (2022 - 2026)

Intermediate (Class XII) - Sri Chaitanya Junior College

SSC (Class X) - Sri Chaitanya E-Techno School