Anjaneyulu Nalamothu

ServiceNow Developer with 5+ years of experience in designing, developing, customizing, and implementing enterprise ServiceNow solutions across CSM, ITSM, HRSD, PSM, APO and Scoped Applications. Hands-on experience in custom application development, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, REST API integrations, Notifications, Reports, Dashboards, and Service Catalog development. Strong experience working in Agile/Scrum environments.

ServiceNow Developer at Genpact (2023-09 – Present)

GE Vernova – Customer Service Management (CSM)

• Developed and customized CSM solutions based on business requirements.
• Created custom tables, modules, application menus, form fields, related lists and dictionary entries.
• Developed Client Scripts, UI Policies, Business Rules, Script Includes and UI Actions.
• Configured ACLs to enforce role-based security.
• Developed REST API integrations with external applications.
• Automated business processes using Flow Designer.
• Configured Notifications, Email Templates, Events and Scheduled Jobs.
• Created Reports and Dashboards.
• Participated in development, testing, UAT support and production deployments.

ServiceNow Developer at Genpact (2023-09 – Present)

Johns Hopkins University (JHU) – Product Service Management (PSM)

• Developed module enhancements using Business Rules, Client Scripts, UI Policies and Script Includes.
• Implemented Flow Designer automations and Notifications.
• Resolved production defects and enhancement requests.

ServiceNow Developer at Genpact (2023-09 – Present)

BJ's Wholesale Club – APO Module

• Developed Invoice and Invoice Line enhancements.
• Configured SLAs, Reports, Dashboards and Notifications.
• Automated business processes using Flow Designer.

ServiceNow Developer at Genpact (2023-09 – Present)

MyGalderma – Customer Service Management (CSM)

• Enhanced Case Management functionalities.
• Developed Reports, Dashboards, Surveys and Inbound Email Actions.
• Built REST API integrations.

ServiceNow Developer at Genpact (2023-09 – Present)

Hilton – HRSD

• Developed REST integrations for HR Payroll.
• Implemented Business Rules, Flow Designer and production enhancements.

ServiceNow Developer at Brillio Technologies (2022-12 – 2023-09)

Project: Realogy

• Developed Catalog Items and Record Producers.
• Configured Business Rules, Client Scripts, UI Policies and Script Includes.
• Implemented Inbound Email Actions, Notifications, Workflows and Flow Designer.
• Managed Update Sets and deployments.

ServiceNow Developer at ServiceNexus (2022-09 – 2022-12)

Project: Optus

• Imported data using Import Sets and Transform Maps.
• Developed Business Rules, Client Scripts and UI Policies.
• Customized Incident, Problem and Change Management.

ServiceNow Developer at Enable (A Fujitsu Company) (2021-10 – 2022-09)

• Customized Incident, Problem, Change, Knowledge and Service Catalog modules.
• Developed Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs.
• Managed Update Sets and production support.

Bachelor of Technology in Computer Science & Engineering – JNTU Kakinada University (2016 – 2020)

Intermediate (2011 – 2013)

SSC (2011 – 2011)