Girirajesh M

Seasoned business leader with 30+ years of experience driving sales, operations, and business growth across retail, jewellery, telecom, and logistics. Proven expertise in scaling multi-location operations, leading high-performing teams, managing P&L, and delivering turnaround results. MBA-qualified with strong digital and AI-driven business capabilities. Seeking senior leadership roles in Sales, Operations, or Business Management.

Head of Operations & Process Excellence at Consolidated Pvt Ltd (2019-02 – 2026-05)

• Retail Operations: Multi-site retail operations, overseeing day-to-day performance, productivity, and cost control across a distributed network of locations.
• SOP: Creating, implementing and monitoring SOPs across the outlets on Apple compliance, Internal, Customer delight, sales, Revenue leakage & Inventory.
• Customer Delight: During visits, I identify service gaps and escalate them to the concerned department for prompt resolution.
• Team Management: Built, coached, and scaled cross-functional teams, establishing clear KPIs, performance review cycles, and a culture of accountability and continuous improvement.
• Reports: Deployed AI-powered analytics tools (Microsoft Copilot, Power BI, Advanced Excel) to create live business intelligence dashboards, enabling faster data-driven decisions at senior leadership level.
• Team Player: Partnered with business heads to align operations strategy with revenue targets, contributing to sustained growth and efficient resource utilisation across all sites.

Branch Manager at Thangamayil Jewellery Ltd (2016-06 – 2019-02)

• Target Vs Achievements: Delivered consistent quarter-on-quarter revenue growth by executing targeted sales campaigns, acquiring new corporate & HNI clients. Building a loyal high-value customer base.
• Store Operations: Managed end-to-end branch operations for one of Tamil Nadu's largest jewellery retail chains — covering inventory planning, stock management, vendor coordination, and customer experience.
• People Engagement: Recruited, trained, and performance-managed a team of sales and operations staff, driving down attrition and raising per-staff sales productivity through structured coaching.
• Annual Business Planning & Performance Management: Developed and owned the annual business plan, consistently achieving or exceeding branch revenue, footfall, and profitability targets.
• Market Growth & Customer Acquisition: Grew market share through corporate and institutional tie-ups, event-based activations, and targeted outreach in the Coimbatore region.

Senior Manager - Operations & Sales at D.A.R Jewellery (P) Ltd (2013-09 – 2016-06)

• Store Operations & Sales: Drove territory-level sales and operations, expanding corporate accounts and growing the customer base across the assigned region.
• Administrations: Managed showroom administration, inventory, vendor relations, staff performance, and in-store customer experience to deliver consistently strong business outcomes.
• Business Growth: Acquired and retained high-value corporate and institutional clients, converting leads into long-term accounts for premium jewellery purchases.

Area Manager - Sales & Operations at Reliance Communications (2003-03 – 2013-09)

• Multi-Store Performance Management: Directed sales and operations across a 4-store, 4-district territory spanning Coimbatore, Tirupur, Salem, and Madurai — managing manpower, revenue targets, franchise compliance, and store P&L.
• Leadership & Career Advancement: Grew from Store Manager to Area Sales Manager through consistently top-ranking performance, demonstrating strong leadership, commercial acumen, and team-building skills.
• Performance Excellence & Recognition: Recognised as Best Performing Store Manager, Tamil Nadu Circle, Q1 2010 — ranked #1 among all store managers in the state.
• Customer Acquisition & Revenue Growth: Drove customer acquisition and revenue growth through high-impact sales activations: cross-selling, tele calling, road shows, corporate outreach, and apartment campaigns.

Business Development Manager at Skypak Services Limited (2000-12 – 2003-02)

• Established and managed the Coimbatore branch as an independent profit centre, achieving consistent revenue growth through targeted B2B client acquisition and account management.
• Built a strong portfolio of corporate accounts across manufacturing, trading, and services sectors through systematic prospecting, negotiation, and long-term relationship management.

Territory Sales Executive at Modi Xerox Limited (1996-06 – 2000-12)

• Branch P&L & Business Development: Managed territory sales for office automation and document management solutions across a 4 -districts of TN territory, consistently achieving and exceeding quarterly revenue targets.
• Training: Completed in-house Leadership Through Quality (LTQ) certification, covering Problem Solving Process (PSP) and Quality Improvement Process (QIP).

MBA in Sales & General Management – Alagappa University, Tamil Nadu (2019 – 2021)

B.Sc. in Electronics – Sri Ramakrishna College of Arts and Science, Tamil Nadu (1994)