Gloria George

Results-driven Digital Onboarding & KYC Compliance Specialist with 7+ years of experience in fintech and BFSI environments. Proven track record in Video KYC (V-KYC), AML verification, PEP/sanctions screening, fraud detection, and high-volume onboarding operations exceeding 100+ cases daily. Consistently achieves 95%+ quality accuracy with a 20% reduction in turnaround time.

Adept at SLA governance, regulatory audit readiness, team leadership, and cross-functional process optimisation for leading clients including HDFC Bank, JPMorgan Chase, PayPal, Amazon, and Accenture.

Senior Executive – Digital Onboarding & KYC Compliance - IDFY - Mumbai, India

(2024-04 - 2025-02)

• Processed 100+ daily background verification cases for BFSI/fintech clients including HDFC Bank, JPMorgan Chase, and PayPal, maintaining zero compliance breaches.
• Conducted 30+ Video KYC (V-KYC) sessions daily with 100% regulatory adherence, applying fraud detection protocols and risk-based due diligence.
• Designed and delivered structured onboarding training for 12+ new hires, improving SOP compliance and reducing ramp-up time by 30%.
• Maintained 95%+ quality audit scores through proactive monitoring, process feedback loops, and timely discrepancy resolution.
• Led SOP refinement initiatives that reduced case turnaround time by 20%, directly improving client satisfaction and operational throughput.
• Supervised and mentored a team of 8–10 members, driving workflow optimisation and fostering a high-performance compliance culture.

Operations Analyst – Verification & Compliance Support - First Advantage - Mumbai, India

(2022-03 - 2023-06)

• Managed 60–80 daily onboarding and verification cases for enterprise clients, ensuring data accuracy, SLA adherence, and compliant case progression.
• Validated 1,000+ records monthly to strengthen onboarding integrity for clients including Amazon, JPMorgan Chase, Tata Consultancy Services, and Accenture.
• Executed risk-focused due diligence and discrepancy analysis, proactively identifying data gaps and reducing rework by 15%.
• Collaborated with cross-functional teams to improve case resolution timelines, contributing to measurable gains in onboarding efficiency.

Mortgage Operations Associate – Compliance Documentation - Ocwen Financial Solutions - Mumbai, India

(2021-03 - 2021-10)

• Reviewed and processed mortgage documentation supporting underwriting compliance workflows for international banking clients.
• Coordinated with legal and operations stakeholders to resolve documentation gaps, improving processing speed by 25%.
• Maintained structured document repositories to support audit readiness and regulatory documentation controls.

Client Coordinator – Corporate Operations - Corporate Client Services - Mumbai, India

(2017-11 - 2020-12)

• Coordinated 10+ corporate product and service launch events, ensuring seamless execution and stakeholder satisfaction above 95%.
• Developed and delivered training programs for 20+ new employees on client management protocols, CRM usage, and service standards.
• Maintained detailed client account documentation in CRM system, improving data accessibility and cross-team collaboration.

Bachelor - Banking & Finance - Mumbai University (2015)

Higher Secondary Certificate - Mumbai (2011)

Secondary School Certificate - Maharashtra Board (2009)