Gokulasheelan S

Responsible for overseeing a team of employees, guiding them, and ensuring their performance aligns with organizational goals and Ensuring that the team works efficiently and consistently meets set targets and standards, while maintaining client Service Level Agreements (SLAs) and fulfilling all requirements.

SR TEAM LEAD - RCM (BILLING) at Wave Online Infoway Pvt Ltd (2026-04 – Present)

• Drive team efficiency and productivity through effective leadership and Ensure achievement of set targets and organizational standards
• Maintain strict adherence to client Service Level Agreements (SLAs) and Monitor and improve team performance with measurable outcomes
• Foster collaboration and positive team culture to achieve business goals and Deliver consistent operational excellence and client satisfaction

TEAM LEAD - RCM (BILLING) at Wave Online Infoway Pvt Ltd (2022-11 – 2026-04)

• Lead and manage team members to achieve business objectives and reach client expectations.
• Develop and implement project plans, ensuring projects are completed on time and to the required quality standards.
• Monitor team performance, providing coaching and feedback to team members to improve productivity and quality of work.
• Collaborate with cross-functional teams to identify and implement process improvements, resulting in increased efficiency.
• Conduct regular team meetings, providing updates on project progress and addressing any issues or concerns.

SR PROCESS ASSOCIATE - RCM (BILLING) at Wave Online Infoway Pvt Ltd (2017-11 – 2022-11)

• Oversee and manage complex processes within the organization, ensuring they run smoothly and efficiently. This includes understanding and executing existing business processes and identifying areas for improvement.

PROCESS ASSOCIATE at NTT Data Information Processing Services (2015-05 – 2017-10)

• Utilizing electronic health record (EHR) systems to complete demo entry tasks.
• Conducting eligibility verification for patients to ensure they were covered by Insurance for healthcare services.
• Utilizing various software systems to complete eligibility verification tasks.
• Accurately and efficiently entered charges for healthcare services provided to patients using superbills.
• Research and resolve eligibility related rejections and denials from Insurance providers.
• Accurately post payments and adjustments from Explanation of Benefits (EOB) received from insurance companies, ensuring proper allocation to patient accounts.

Bachelor of Science in Computer Technology – Kongunadu Arts And Science, Coimbatore (2015-06)