Golsula Divya
Service Recovery Specialist
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About
To become a successful person who can help people and inspire others. I want to learn and grow with each and every opportunity that comes in my life and explore new things to increase my knowledge and skills. I want my skills and knowledge to bloom so that I can contribute well in the company and show great dedication. This job will help me reach my goal.
Experience
Service Recovery Specialist at AXIS Bank (2023 – Present)
- Resolved customer complaints and enhanced satisfaction.
- Implemented corrective actions to prevent service failures.
- Coordinated with departments to address service issues.
Intern at Bombay Stock Exchange (2018 – 2019)
- Completed Capital Market course by Broker's Forum.
- Gained knowledge of market operations and financial instruments.
Receptionist at Sheetal Academy, Sion (2018 – 2018)
- Managed front desk operations and scheduled appointments.
- Provided administrative support.
Education
Bachelor of Commerce in Commerce – Guru Nanak College, GTB Nagar (2019)
Higher Secondary School Certificate – The Andhra Education Society Junior College, Wadala (2017)
Senior Secondary School Certificate – The Andhra Education Society High School, Wadala (2015)
