Gopal Tripathi

Results-driven HR Manager and Talent Acquisition Specialist with 7+ years of progressive experience spanning the full HR and recruitment lifecycle — from strategic talent sourcing, full-cycle recruiting, and candidate pipeline management to employee onboarding, training, quality assurance, and high-volume team leadership. Proven expertise in managing teams of 40+ professionals, building ATS-optimized recruitment workflows, enforcing SOP-compliant operational frameworks, and deploying employee engagement programs that reduce attrition and strengthen organizational performance. Adept at partnering with hiring managers, conducting competency-based interviews, and delivering data-driven hiring solutions across domestic and international hiring requirements.

HR Manager at SPGS (2024-04 – Present)

Previously: Talent Acquisition Specialist / HR Recruiter

• Spearhead full-cycle recruitment operations across multiple simultaneous requisitions — managing job intake, Boolean sourcing, resume screening, ATS pipeline management, interview scheduling, offer negotiation, and onboarding — consistently reducing time-to-fill and improving quality-of-hire metrics.
• Partner with hiring managers and department heads to gather detailed job requirements, craft ATS-optimized job descriptions, and align candidate profiles with technical and cultural fit criteria.
• Conduct structured, competency-based interviews across experience levels; coordinate multi-stage interview loops and provide detailed candidate assessments and recommendations to stakeholders.
• Manage end-to-end employee onboarding lifecycle — pre-joining documentation, background verification coordination, system access setup, and structured Day-1 orientation — ensuring a seamless new-hire integration experience.
• Drive proactive talent pipeline development for critical and recurring roles through LinkedIn Recruiter, job boards (Indeed, Naukri), employee referrals, and passive candidate engagement strategies.
• Maintain HR MIS dashboards and recruitment analytics — tracking open requisitions, pipeline conversion rates, source-of-hire metrics, and time-to-fill data — delivering real-time visibility to leadership.
• Champion employee engagement, workforce coordination, and retention initiatives; identify early attrition signals and implement targeted interventions to reduce voluntary turnover.

Talent Acquisition Specialist at Hi-Tech Digital Solutions (2023-01 – 2024-04)

• Executed full-cycle domestic and international recruiting for IT, operations, BPO, and support functions — managing end-to-end sourcing, screening, and placement pipelines across multiple business units and hiring managers, handling high-volume requisitions based on business demand and client requirements.
• Leveraged Boolean search strings, LinkedIn Recruiter, Naukri, Indeed, and internal ATS platforms to build robust active and passive candidate pipelines for high-volume and specialized roles.
• Conducted thorough pre-screening and competency-based telephone/video interviews; evaluated candidates against job-specific technical requirements, communication benchmarks, and cultural fit indicators.
• Collaborated cross-functionally with hiring managers and business leaders during job intake meetings to define role requirements, set hiring timelines, and align on candidate evaluation criteria — improving offer acceptance rates.
• Managed and maintained ATS (Applicant Tracking System) records with 100% data integrity — updating candidate statuses, documenting interview feedback, and generating weekly hiring pipeline reports for leadership review.
• Coordinated offer management processes including salary benchmarking, offer letter preparation, background check initiation, and pre-boarding communication — ensuring a positive candidate experience from offer to Day 1.
• Built and maintained vendor and staffing agency relationships to supplement direct sourcing for niche and time-sensitive roles, reducing dependency on single-channel sourcing.
• Tracked and reported key recruitment KPIs — time-to-fill, cost-per-hire, source effectiveness, pipeline conversion rates, and offer-to-acceptance ratios — presenting actionable insights to HR leadership.

Quality Advisor & Process Coordinator at Etech Global Services (2021-07 – 2023-12)

• Conducted systematic call audits and multi-parameter quality evaluations against defined QA rubrics, ensuring consistent service delivery standards and early identification of compliance deviations.
• Delivered structured, evidence-based coaching and feedback sessions to agents post-audit, producing measurable improvements in CSAT scores, first-call resolution rates, and AHT compliance.
• Championed targeted performance enhancement programs addressing root-cause behavioral patterns — reducing repeat quality escalations and raising team quality scores to above-benchmark levels.
• Collaborated cross-functionally with team leads and operations management to calibrate quality standards, refine evaluation frameworks, and implement continuous process improvement initiatives.
• Actively participated as an Interview Panelist in collaboration with the HR and Talent Acquisition team — conducting structured technical and behavioral interviews, evaluating candidate suitability against client-defined job requirements, and providing final hiring recommendations to support end-to-end recruitment closure for domestic and international process mandates.

Subject Matter Expert (SME) & Customer Support Executive at TaskUs (2019-04 – 2021-05)

• Served as the primary SME resource for process escalations and real-time agent queries — enabling first-contact resolution and reducing escalation rates by empowering frontline staff with knowledge and decision-making support.
• Managed customer support operations with consistent focus on SLA adherence, resolution quality, NPS contribution, and CSAT benchmark maintenance across all operational shifts.
• Authored and maintained comprehensive process SOPs and knowledge-base documentation to ensure knowledge continuity, reduce average handling time, and sustain consistent cross-shift service quality.
• Mentored junior customer support executives on escalation protocols, customer communication best practices, de-escalation techniques, and productivity optimization strategies.

Higher Secondary Certificate – Madhya Pradesh Board of Secondary Education, Bhopal