Gopi Vk

 A high caliber professional who is able to effectively manage people and processes.

 Knowledgeable and dedicated customer service professional with extensive experience in E- Commerce industry.

 Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with Clients.

 Motivated to maintain customer satisfaction and contribute to company success.

 Specialize in quality, speed and process optimization.

 Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

March 2022 – Dec 2022 Team Lead East Wind IT Solutions Pvt. Ltd. Bangalore

November 2013 – March 2021 Team Lead Groupon Shared Services Pvt Ltd. Bangalore

July 2007 – November 2013 Team Leader - Operations II-TEL Pvt Ltd. Trichy

March 2022 – Dec 2022 Team Lead East Wind IT Solutions Pvt. Ltd.

 Handling a Pilot Team of 16 Client Support Executives.

 Communicating with Clients and understanding their target.

 Coordinating with the Quality, Production, and Training Teams.

 Achieving and maintaining the agreed customer service levels and standards.

 Managing reports and publishing scorecards on performance

 Creating performance summaries and presentations for review