Gottapu Bharathi

Experienced Human Resources professional with a proven track record of supporting recruitment, onboarding, employee relations, and HR operations. Skilled in applicant tracking systems (ATS), HRIS administration, and HR reporting. Currently working as a Freelance Quality Analyst for Ardor Company, Miami, strengthening process documentation, quality assurance, and cross-functional collaboration. Strong communication and interpersonal skills with a commitment to confidentiality and professionalism.

Freelance Quality Analyst - Ardor Company - Miami, FL

(2023-01)

• Performed manual and regression testing for web and mobile applications to ensure product quality and compliance with business requirements.
• Identified, documented, and tracked defects using structured test cases and bug reporting workflows.
• Collaborated with development, product, and operations teams to validate fixes and support timely release cycles in a remote freelance capacity.
• Executed functional, smoke, and user acceptance testing (UAT) for new features and platform enhancements prior to production deployment.
• Created and maintained test documentation, checklists, and quality reports to support process standardization.
• Participated in sprint reviews and requirement walkthroughs to clarify acceptance criteria and reduce rework.
• Monitored quality metrics and recurring defects to recommend process improvements and strengthen product reliability.
• Supported data validation and end-to-end workflow testing to ensure accurate system behavior and positive end-user experience.

Human Resource Executive - Dream Labs, ETA Transit - Boca Raton, FL

(2019-11 - 2023-05)

• Managed end-to-end recruitment processes, including job postings, sourcing, screening, and interviewing candidates.
• Collaborated with hiring managers to understand staffing needs and create effective recruitment strategies.
• Utilized recruitment tools and platforms to attract and select qualified candidates.
• Facilitated the onboarding process for new employees, ensuring a smooth transition into the organization.
• Provided guidance to employees on HR policies and procedures.
• Maintained accurate and up-to-date employee records in the Human Resource Information System (HRIS).
• Generated reports and analyzed HR data to support decision-making.
• Conducted exit interviews and analyzed feedback from departing employees.
• Coordinated the offboarding process, ensuring completion of all exit formalities.
• Stayed informed about changes in labor laws and regulations.

Recruitment Assistant - Y K Almoayyed and Sons - Bahrain

(2016-04 - 2019-02)

• Assisted in identifying potential candidates through online job portals, social media, and other recruitment channels.
• Maintained an organized database of potential candidates.
• Reviewed and processed incoming job applications.
• Scheduled interviews and coordinated logistics for candidates and interviewers.
• Drafted and posted job advertisements on Naukri, Indeed, LinkedIn, Monster, Gulf Talent, and Bayt.com.
• Conducted reference checks and documented findings for the recruitment team.
• Maintained accurate records in the applicant tracking system (ATS) and generated recruitment reports.
• Assisted in preparation of offer letters and employment contracts.

Recruitment Consultant - MCR Recruitment Services - Bahrain

(2015-02 - 2016-04)

• Built and maintained relationships with clients to understand hiring needs and organizational culture.
• Utilized job boards, social media, and networking to identify and attract potential candidates.
• Screened and assessed candidates through interviews, reference checks, and skills assessments.
• Scheduled and conducted interviews and coordinated logistics with clients and candidates.
• Presented and negotiated job offers to ensure mutually beneficial agreements.

Senior Customer Care Executive - Mahindra Satyam (Tech Mahindra) - India

(2011-09 - 2012-10)

• Handled inbound calls and inquiries from customers regarding products and services.
• Provided accurate information and resolved customer issues effectively.
• Assisted customers with order placement, tracking, cancellations, and modifications.

Customer Care Executive - IBM Global Process - India

(2010-12 - 2011-08)

• Handled inbound customer inquiries and provided accurate product and service information.
• Troubleshot and resolved customer issues, complaints, and technical problems.
• Documented customer interactions and participated in quality assurance programs.

Master of Business Administration - Business Administration - Al-Ameer College of Engineering and Information Technology (2012-09 - 2014-03)

Bachelor of Science - BVK Degree College (2007-05 - 2010-04)