Gulzar Sayyed

To take up a challenging career and grow with honesty, loyalty, good relationships, and best performance, and translate my experience, knowledge, skills, and abilities into value for an organization.

MIS Executive at Eureka Forbes (Vendor - Athena BPO Pvt. Ltd) (2025-04 – 2026-05)

• Data preparation and data uploading
• Report making as per client requirement (Process Performance Summary, Day-wise Closure Data, Dialing TAT, Agent Performance, Process Forecast, Process Insights Reports – daily, weekly, monthly)
• Data cleaning and validation to ensure accuracy before uploading
• Handling 4 processes: Sales Complaint, Western Inbound, Virtual Assistance, E-commerce

MIS Operation at Hathway (Vendor - Genius Pvt Ltd) (2026-06 – Present)

• Daily KPI reports for Mumbai and Maharashtra operations using Excel Macros, improving reporting accuracy and efficiency. Handling Large dataset By Access and Power Query
• Handled client data analysis requirements, including collection performance, month on month subscriber analysis, expiry tracking, and other business insights
• Weekly, monthly, and yearly KPI dashboards, including Renewal, Winback %, SMR, and other management reports for performance monitoring and decision making
• Monthly Business Review (MBR) data by consolidating and validating business metrics for management presentations
• Performed yearly data consolidation and database management using Microsoft Access to ensure accurate historical reporting
• Automated month end hourly reporting using Power Query to process large datasets, significantly reducing report preparation time and improving data accuracy

TY B.Com – Mumbai University (2020)

H.S.C – Maharashtra Board (2015)

S.S.C – Maharashtra Board (2012)