Admin Manager / Front Office Executive / Receptionist - Canam Consultants - Chennai
(2014-02)
- Managed student queries via phone, email, and in-person.
- Handled appointment scheduling, walk-in tracking, and database updates.
- Oversaw petty cash, budgeting, and financial report preparation.
- Coordinated events and managed communications with internal departments.
- Maintained Director's schedule, processed billing, and handled official correspondence, travel itineraries and managed expense claims.
Senior Executive - INSCOL Academy Ltd. - Chennai
(2013-01 - 2013-12)
- Counseled and assessed students for international nursing programs.
- Supported end-to-end documentation and visa processes.
- Maintained student pipelines and addressed queries from students and parents
Receptionist Administrator - AKJN Skin and Laser Centre - Chennai
(2011-07 - 2012-12)
- Greeting and Directing Patients: As the first point of contact, receptionists warmly greet patients and visitors, answering questions and directing them to the appropriate areas or staff.
- Appointment Scheduling: They schedule, confirm, and manage patient appointments, potentially using online systems or specialized software.
- Phone Management: Receptionists answer and direct phone calls, take messages, and provide information about the hospital and its services.
- Patient Record Management: They update and maintain patient records, ensuring accuracy and confidentiality, and often manage electronic health records (EHR).
- Payment Processing: Handling patient payments, including copays and other fees, and assisting with billing inquiries are also part of their duties.
- Administrative Tasks: This includes tasks like filing, data entry, and preparing medical forms, contributing to the overall smooth operation of the front office.
- Insurance Verification: Receptionists verify patient insurance information and assist with any insurance-related questions or issues.
- Maintaining Reception Area: They ensure the reception area is clean, organized, and welcoming for patients and visitors.
- Communication and Coordination: Effective communication with medical staff, patients, and other departments is essential for seamless operations.
- Adhering to Regulations: They must adhere to healthcare regulations, including HIPAA, to protect patient privacy and confidentiality.
- Providing Information and Assistance: Receptionists are a valuable resource for patients, providing information about hospital services, procedures, and other relevant details
Preauthorization Executive - TTK Health Care Services Pvt. Ltd - Chennai
