Guruprasad Munireddy

Business Operations and Content Specialist with over 12 years of experience in financial market data, OTC content management, client support, process improvement, stakeholder management, and business operations within LSEG (formerly Refinitiv). Experienced in managing real-time financial market data across Fixed Income and Equities for EMEA markets while supporting global institutional clients. Strong expertise in requirements gathering, process analysis, root cause analysis (RCA), process documentation, service management, and cross-functional collaboration.

Skilled in Tableau, Power BI, project coordination, operational excellence, and automation initiatives that improve productivity and customer experience. Recognized multiple times for driving operational improvements, client satisfaction, and successful delivery of strategic projects.

Content Specialist - LSEG (London Stock Exchange Group) - Bengaluru

(2023-04 - 2026-01)

• Managed real-time financial market data across OTC Fixed Income and Equities for EMEA markets.
• Delivered high-quality support to internal teams and institutional clients by resolving complex data and content issues.
• Conducted Root Cause Analysis (RCA) for client-reported incidents and implemented long-term corrective actions.
• Managed high-priority client escalations while maintaining excellent Quality of Response (QoR).
• Collaborated with multiple global stakeholders across Product, Content, Technology, and Client Support teams.
• Supported strategic initiatives, operational improvements, and regulatory market changes.
• Built Tableau dashboards to analyze regional client case trends and identify operational bottlenecks.
• Developed interactive Power BI dashboards for monitoring case volumes across multiple regions and asset classes.
• Executed large-scale OTC data cleansing activities that reduced client cases by approximately 20% within three months.
• Facilitated resolution calls with Tier-1 institutional clients including HSBC.
• Provided technical guidance for Enfusion clients and coordinated issue resolution across multiple stakeholder groups.

Team Leader (Secondment) – Content Operations - LSEG (London Stock Exchange Group) - Bengaluru

(2021-09 - 2023-03)

Managed an operations team of 18–22 members supporting: Real-Time Data, Reference Data, Datastream, Damon, Time Series Data

• Led day-to-day operational activities for global OTC content.
• Coordinated with Sales and Account Management teams to support new client onboarding.
• Managed multiple client escalations involving cross-functional stakeholders.
• Worked closely with Product Managers on new product launches and content enhancements.
• Supported exchange-driven Day-1 market changes.
• Conducted client meetings and on-site engagements to discuss upcoming market and product changes.
• Contributed to client retention, product adoption, and business growth initiatives.

Senior Content Analyst - LSEG (London Stock Exchange Group) - Bengaluru

(2018-04 - 2021-08)

• Managed Reuters Instrument Code (RIC) creation using Oracle-based CAFE application.
• Performed market data analysis across European exchanges ensuring timely and accurate financial information.
• Developed expertise in financial regulations and market practices across EMEA markets.
• Automated Reuters Instrument Code creation using Robotic Process Automation (RPA), eliminating approximately two FTEs of manual effort.
• Conducted onboarding and training programs for new employees.
• Managed workload allocation while ensuring SLA compliance.
• Supported client investigations, issue analysis, and resolution management.
• Collaborated with multiple business functions to resolve operational issues.
• Monitored quality metrics and implemented continuous improvement initiatives.
• Designed training plans, process documentation, and operational manuals.

Content Specialist/Analyst - LSEG (London Stock Exchange Group) - Bengaluru

(2013-12 - 2018-03)

Employed at Refinitiv India Shared Services Pvt. Ltd. (now LSEG)

Master of Business Administration - Finance & HR - Bangalore University (2012)

Bachelor of Business Administration - RJS College, Bangalore (2010)