Gyana Ranjan Sahoo

Dedicated and disciplined Front Office Professional with over 17 years of extensive experience in the hospitality and resort management sector. Proven track record of managing high-volume operations, optimizing occupancy rates, and maintaining exceptional guest satisfaction standards. Expert in property management systems (PMS) and specialized financial reporting within the hospitality domain.

Front Office Manager - Mayfair on Sea - Goa

(2025-01)

• Directs all day-to-day front office operations and manages employee performance to ensure service quality.
• Collaborates with sales teams to manage groups and local negotiated rates.

Front Office Manager - Presidency Hotel - Bhubaneswar

(2023-07 - 2025-01)

• Oversaw department controllable expenses to consistently meet or exceed budgeted goals.
• Acted as the primary authority for allowances and approvals in the absence of the General Manager.

Duty Manager - Sterling Holiday Resorts India Limited - Puri

(2018-10 - 2023-02)

• Managed emergency situations and ensured strict adherence to property policies and SOPs.
• Delivered leadership in guest hospitality, resolving complex complaints and fostering positive guest relations.

Front Office Executive - Hotel Swosti Premium - Bhubaneswar

(2017-02 - 2018-10)

Front Office Executive - Seetal Hotel - Bhubaneswar

(2016-01 - 2017-02)

Senior Front Office Supervisor - Sterling Holiday Resorts India Limited - Puri

(2013-02 - 2015-12)

Front Office Supervisor - Chariot Hotel / Vits Hotel - Bhubaneswar

(2010-08 - 2013-02)

Front Office Assistant - Swosti Plaza Hotel - Bhubaneswar

(2008-06 - 2009-12)

Advanced Diploma - International Airline, Cargo, Travel & Hospitality Management - Trade Wings Institute of Management

Post Graduate Diploma - Computer Applications (PGDCA) - Joint Venture Computer Point

Bachelor of Arts - B.A. - Utkal University